Worthwhile Reading Materials

What Your Coworkers Need Right Now Is CompassionNot judgment.

Maybe It’s Time to Stop Emergency Parenting“What are we doing tomorrow?” my seven-year-old asks me each night before bed. Before the pandemic, there was a long list of things—school, extracurricular activities, birthday parties, family outings, and errands. But a month ago, when school shut down, a lot of us treated it like a series of sick days. We ate junk food and watched movies and stayed in our pajamas and had plenty of extra screen time. Everyone was frantic about what would happen next—with school, with jobs, with Boomer parents who were failing to heed public health warnings (ahem)—and we felt like we couldn’t focus on the kids.

Toddlers and Seniors Together: The Benefits of Intergenerational CareShould seniors and toddlers go to day care together? It’s a strange sounding question, but a growing number of day care facilities around the country say yes. And an emerging body of research suggests that doing so is good for both the young and old.

Beyond My Four WallsThe following stories show how creativity and a passion for doing good can cut through walls and cross over oceans. Although we are confined, our eagerness to help others cannot be.

Corona: Use it, Don't Lose itA podcast about how to make the most of the unique situation brought about by the coronavirus outbreak. Hear from young people who share their strategies and experiences.

Do you struggle giving better customer service? Give some time to read this article to see how else, other than apology, can gain you a two-thumbs-up rating for customer service.

Source: Harvard Business Review (https://hbr.org)

For Better Customer Service, Offer Options Not Apologies 21Jun2018.pdf

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