AVEGA Information

Employees may request LOA/e-RCS for consultations or procedures through the following options:

1. Through the health facility's Avega desk/ concierge

2. Through the Avega Agora app

3. Through the e-RCS request web portal

4. By sending an email to the email addresses shown on the guidelines below

For reimbursement applications, you may file through the following options:

1. Through the Avega Agora app or 

2. By submitting the duly accomplished Avega Reimbursement Form and requirements to avega.reimbursementfiling@avega.net.ph , CC: izabelle.paterno@uap.asia

When submitting the reimbursement request via email, please use the format below for the subject of your email:

"Filed Reimbursement-Name of Member or Patient- Company Name"

  (Example: Filed Reimbursement - Juan Dela Cruz - University of Asia and the Pacific)

For follow up and inquires, please send it to reimbursementclaims@avega.com.ph

Subject format: Follow-up_Name of member/ patient_company

                          Inquiry_ Name of Member/ patient_company

          (Example: Follow-up_ Juan Dela Cruz_ University of Asia and the Pacific)

Avega Card Replacements

Employees who lost their Avega cards can download a digital Avega card through the Avega Agora app. 

Employees who would like to request for a replacement of their physical cards may do so by submitting the following requirements to HRM. 

Requirements:

1. Affidavit of loss 

2. Proof of payment of the replacement fee (Php 100.00). Employee/ Avega Member can deposit the payment to any AVEGA Bank Accounts below: 

BDO YAKAL

Account Name: AVEGA MANAGED CARE, INC.

Account number: 004280-089526

BDO BAGTIKAN

Account Name: AVEGA MANAGED CARE, INC.

Account number: 007880-022349

METROBANK SKYLAND PLAZA

Account Name: AVEGA MANAGED CARE, INC.

Account number: 514-7-51402629-3

Note: Processing and reprinting period is 20 to 25 working days including the delivery of card. 

Other availment instructions can be found here: https://www.avega.com.ph/#availments