Stephanie garcía

Objective

My objective as a Performance Improvement Practitioner is to analyze the needs of organizations and their divisions systemically resulting in developing the necessary tools, resources and solutions for workers, teams and groups so that they can be effective in their jobs resulting in successful performance outcomes that meet the organization's strategic goals for long-term sustainability.

Work Experience

Sr. Training Manager for Overhead Door Corporation reporting to the Genie Division, June 2017-Current

• Conduct needs analyses for the organization that align with organizational strategic goals

• Develop tools, resources and solutions where performance gaps exist, or weaknesses are identified

  • 1. Produced and maintain a Residential Technical Resource Guide for the garage door professional: technicians, installers, sales, customer service, as well as division colleagues

    2. Manage, produce, lead or facilitate bi-monthly virtual product learning sessions (Tune in on Tuesday) for customers across the USA and Canada: https://www.geniecompany.com/training-sessions

    3. Recorded webinar links from Tune in on Tuesday: http://bit.ly/GT_RecordedLinks

    4. Produce, manage and oversee technical "How to" videos for Genie's customer base. Currently, there are 50 technical videos for commercial and residential product that were put on YouTube, and I championed that they be made accessible on the Genie Company's website:

       • 1. 1. • Technical Videos: www.GenieCompany.com/professional-line-videos Password: GenieTechVideos (Case Sensitive)

               • How to change out logic boards

               • FAQ's for the commercial line

               • How to install a Wall Mount operator

               • How to install accessory kits

• After conducting a needs analysis for the commercial product department, I presented a proposal to the executive team. I was granted then designed, developed and implemented a digital 'Simulator' training tool made available on tablets for the commercial line.

  • 1. The digital commercial operator Simulator is available in two branded labels

    2. The tablets are a cost-effective way to conduct in person trainings as well as virtual webinars

    3. Using tablets significantly reduces injury risk to trainers and trainees

    4. Prior to tablets, the real demo units weighed between 75-95 pounds

    5. Real demos were transported by semi-trucks throughout the USA; the Simulator solution eliminates $4,000 in round-trip shipping costs per each training session. Now the trainers transport up to 20 tablets in one case with them for training sessions.

    6. Shipping 12 real demo units required 3 weeks-time to ship to/from for just one training session

    7. With real demo units only 8 trainings were scheduled per year due to extensive cost and time

    8. In 2021, using the Simulator on tablets, 35 in-person training sessions took place across North America and Canada (when the country opened back up from the pandemic) compared to the 8 that the team normally conducted during non-covid times.

• Present and speak at industry regional trade shows in the USA on topics related to the door industry

• Conduct trainings in Spanish when needed for residential and commercial training

Marantec America, August 2005 - May 2017

• Provided in-person product training and troubleshooting to customers across the USA, Canada, and Mexico

• Coached and mentored customers for professional growth and selling

• Managed and monitored technician/dealer technical hotline calls

• Developed and produced 11 technical videos that have over 100,000 views combined

• Presented at regional meetings on industry-related topics for the International Door Association

• Conducted training sessions in Spanish when needed

• Sales territory manager for prospecting new Marantec customers

• Marketing: championed and achieved new avenue to advertise Marantec product

  1. WGN radio - commercials featured by talent Mr. Fix It, Chicagoland market

Skills

• Presenter, speaker, facilitator and trainer for adult learners on the job

• Instructional Design: Performance Analysis, Task Analysis, Learner Analysis, Instructional Objectives, Performance Assessment, Instructional Plan, Development, Implementation, Evaluation

• E-Learning: Storyboarding, Scenario-Based E-Learning Design, Blackboard

• Video production: OpenShot video editor

• Research: Formative and Summative Evaluation, Survey Design (Qualtrics, SurveyMonkey, Forms), Statistics (SPSS)

• Project Management: Trello

• Software: Microsoft Office (Word, Excel, PowerPoint), WebEx, Google Suite, Zoom

• Other Skills: Read, Write and Speak Spanish fluently.

Education

• Master of Science degree in Organizational Performance and Workplace Learning, College of Engineering, Boise State University, Boise, Idaho, USA (anticipated graduation: May 2022)

• Master of Arts degree in Modern Languages - Concentration: Spanish Linguistics and Pedagogy, Illinois State University, Normal, IL, USA

  • • Graduate Instructor of Spanish 111 for three semesters

• Bachelor of Arts degree in Spanish Language, Eckerd College, St. Petersburg, Florida, USA

  • • Minors: Anthropology and History

    • Played Division II Women's Basketball - Talent Grant Scholarship

Affiliations and interests

• Beyond Hunger Food Pantry Volunteer, Oak Park, Illinois (2013-Current)

• International Society for Performance Improvement (ISPI), Member (2016 - present)

• Oak Park Runners Club, Oak Park, Illinois (2019-Current)