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Professional Summary
Professional Summary
Target Roles
Target Roles
Learning Experience Design | Learning Systems Strategy | Instructional Design | Performance Improvement
Learning Experience Design | Learning Systems Strategy | Instructional Design | Performance Improvement
Performance-first learning experience designer with operations leadership experience across regulated environments. I build SOP-aligned learning, job aids, and scalable onboarding that reduce rework and make compliance easier to implement and sustain. I partner with SMEs and frontline leaders to diagnose performance gaps and improve learning systems, LMS governance, workflows, and reporting.
Learning & Performance Experience
Learning & Performance Experience
Remote, August 2026 - Present
Remote, August 2026 - Present
Support teaching, research, and program activities within Boise State University's Organizational Performance and Workplace Learning (OPWL) program, including serving as a TA for OPWL 545: AI Applications in Learning & Development.
Contribute to faculty-led research on the Ethico-Onto-Epistemological Practice of Online Educators Using GenAI, supporting literature review and research design and preparing for participant recruitment, data collection, and analysis.
Conduct literature searches and research synthesis examining online graduate students' perspectives and experiences with GenAI in online learning, identifying and summarizing scholarly research for an ongoing literature review.
Support online course development and quality improvement, including reviewing Canvas materials and instructional content for consistency, clarity, and alignment with Quality Matters standards.
Participate in Boise State University's Critical Human Resource Development (CHRD) Lab, contributing to research exploring learning and development, organizational development, and emerging workplace issues through a critical lens.
Contribute to OPWL program initiatives including academic writing, research activities, marketing content, and other special projects while independently managing assigned deliverables and timelines.
Modesto, CA, October 2023 - Present
Modesto, CA, October 2023 - Present
Design SOP-aligned eLearning, job aids, and onboarding pathways for frontline manufacturing roles, supporting role readiness across Manufacturing, Maintenance, Quality, and Safety teams operating across three shifts.
Translate operational workflows into role-specific learning and performance support in partnership with SMEs and operations leaders, contributing to measurable improvements in line performance (e.g., Tecma OEE ~12% → >50%).
Build standardized knowledge capture and skills tracking systems to reduce onboarding variability and preserve institutional knowledge across teams.
Administer and govern the Intertek Alchemy LMS for 1,000+ users, managing training deployment, documentation, and reporting across multiple departments.
Improve training visibility and development speed by integrating AI-supported tools and workflow automation into content creation and reporting processes.
North Americas - West Region, May 2022 - October 2023
North Americas - West Region, May 2022 - October 2023
Led the Inventory Management learning module by delivering content for the Operations Excellence Supervisory Academy and coaching site leaders and OE champions to drive CI adoption and consistent execution across 10+ sites.
Enabled CI deployment and performance improvement by facilitating best-practice sharing and building engagement mechanisms that increase participation and idea flow and sustain engagement across CI forums and academy sessions.
Supported OMS implementation and readiness activities by tracking milestones, documenting progress, and aligning improvement work to business objectives and customer value across 10+ sites.
Lathrop, CA, August 2021 – May 2022
Lathrop, CA, August 2021 – May 2022
Managed a 4-associate inventory team across both shifts by executing day-to-day operations and month-end close processes using SAP and JDA, maintaining continuity across customer-facing touchpoints.
Served as site OMS champion from introduction through Gate 1 clearance by coordinating readiness deliverables, required documentation, and stakeholder alignment to support implementation and sustained adoption.
Maintained cross-shift alignment and operational continuity by coordinating coverage, publishing site communications, and reinforcing standard work through internal channels (Yammer updates, shift briefings, and documentation).
Tracy, CA, June 2020 - August 2021
Tracy, CA, June 2020 - August 2021
Implemented intercompany labor-planning tools and processes to identify skill gaps and staffing needs, delivered training on new methods, and coached employees to improve performance and readiness.
Managed frontline execution by setting expectations, monitoring performance, and cascading operational priorities and updates across teams to maintain alignment and resolve issues quickly.
Strengthened site infrastructure by rebuilding safety governance, supporting expansion to 24-hour operations, and coordinating documentation, coverage, and system use (SAP WMS, Select Upgrade) to sustain compliant execution.
Professional Strengths
Professional Strengths
Five capability areas I use to drive performance under real constraints.
Five capability areas I use to drive performance under real constraints.
Performance-First Instructional Design
Performance-First Instructional Design
Diagnose performance gaps through front-end analysis and translate findings into targeted interventions tied to operational KPIs.
Design SOP-aligned learning, scenario-based eLearning, and job aids for production environments using task and learner analysis.
Training & Learning Systems Leadership
Training & Learning Systems Leadership
Lead LMS administration, governance, and system optimization for 1,000+ users across multiple departments.
Build and sustain scalable onboarding pathways and compliance-ready training systems across complex business and regulatory requirements.
Improve workflows and reporting and track effectiveness via completion rates, performance indicators, and audit-ready documentation.
Technical Proficiencies
Technical Proficiencies
Learning Design & LMS: Articulate 360 (Storyline, Rise, Review), Intertek Alchemy LMS Suite
Collaboration & Productivity: Microsoft Office, Google Workspace, Zoom
Design & Content Tools: Canva, OBS Studio, Audacity, DaVinci Resolve, Adobe Express
AI/Transcription Tools: Otter.ai, Fathom, Happy Scribe, ElevenLabs
Operations Systems: SAP WMS, JDA, Select Upgrade WMS
Cross-Functional Execution & Stakeholder Alignment
Cross-Functional Execution & Stakeholder Alignment
Build partnerships across departments and with external stakeholders (technical colleges, community resources).
Align SMEs, operations leaders, and technical partners to implement process and training changes.
Step into leadership and coordination gaps during transitions to maintain continuity of training, communication, and execution.
Performance Consulting & Implementation
Performance Consulting & Implementation
Partner with SMEs and frontline leaders to diagnose performance gaps and support adoption of new workflows and training.
Lead operational readiness, apprenticeship programs, and safety and compliance initiatives where learning and process change intersect.
Education
Education
Relevant Coursework:
E-Learning Authoring & Development, Storyboarding & Scenario-based eLearning, Instructional Design, Game-based & Gamified Learning, Principles of Adult Learning, Facilitating Organizational Development Interventions, Data Visualization
Printable PDF Copy
Printable PDF Copy
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