New work samples added regularly!

Jocelyn Jackson

I design learning that makes complex work easier to do

Learning Experience Designer building performance-driven learning systems for real operational environments

I turn complex, messy processes into clear learning experiences people can actually use.

I design for environments where training has to work under real constraints — compliance, scale, and operational variability.

Each project shows the problem, constraints, design decisions, and what changed as a result.

What I Design For

Outcome + Scope

I design for environments where performance breaks down or workflows don’t scale.

My work focuses on:

- diagnosing where performance actually breaks and why,
- making design decisions inside real constraints, and
- building learning and performance tools that hold up in real workflows.

Each project shows the problem, the constraints, the decisions, and what changed because of them.

How I Work

Method + Mindset

I start by asking myself: What needs to change for people to perform better on the job?

From there, I analyze the workflow, the tools, and the environment before assuming training is the solution.

I work through front-end analysis, stakeholder alignment, and iterative design under constraint to ensure solutions reflect real — not ideal — conditions.

My goal is to create learning and performance systems that are usable on day one and sustainable after rollout.

Highlighted Work Samples

These projects show how I analyze performance problems, make design decisions under real constraints, and build learning solutions that hold up in practice. Each sample includes the problem, the constraints, the tradeoffs, and the outcomes — not just the deliverable.

Designing a Scalable Multi-Site Onboarding System

ONBOARDING SYSTEM DESIGN

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Performance-driven onboarding program design for a healthcare organization hiring 200+ employees annually across multiple sites. Includes performance analysis, learning architecture, and rollout strategy.

Diagram of a continuous onboarding learning ecosystem shown as layered soil and trees. The bottom layer, “Cognitive Foundations,” supports the system through structured orientation and learning design. The middle layer, “Behavioral Application,” represents practice, coaching, and skill development. The upper layer, “Socio-Emotional Learning,” reflects connection, support, and reflection. Surrounding the system is an outer loop labeled “Organizational Learning and Feedback Loops,” showing ongoing improvement between employees and the organization.

Focus: Performance analysis, onboarding architecture, implementation strategyContext: Graduate coursework project (MS OPWL)

Improving Interview Consistency with Microlearning Decision Practice

INTERACTIVE HIRING PRACTICE MODULE

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Interactive Rise 360 microlearning module designed to help hiring committees recognize legally risky questions and make more consistent interview decisions.

Rise 360 module landing page introducing the course “Conducting Interviews Legally & Effectively at Krell Technologies.”

Focus: Microlearning design, Rise 360 development, interactive practice design, assessment and feedback designContext: Graduate coursework project (MS OPWL)

Improving Food Sorting Decisions with a Date-Label Job Aid

FOOD SAFETY PERFORMANCE SUPPORT TOOL

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Instructional design project created with nonprofit client Idaho Food Bank to help volunteers and staff correctly interpret food expiration labels during high-volume sorting operations.

Focus: Performance support design, job-aid design, workflow analysisContext: Nonprofit client project (Idaho Food Bank) completed through graduate coursework (MS OPWL)

Header Photo by Jeswin Thomas on Unsplash

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