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Com Ed Payment Assistance

• With the majority of student learning taking place remotely, ComEd understands that some of our staff and families may be experiencing financial hardship as a result of the ongoing pandemic. That is why they have reached out to let us know of its bill assistance options available to help those struggling with past-due balances. If you are aware of anyone that could benefit from additional support, please have them call ComEd immediately at 800-334-7661 (Mon - Fri from  7 a.m. to 7 p.m.). They may also visit ComEd.com/support to learn more about the different payment assistance options and eligibility requirements.  Here is copied text from their direct email:

  • CARE Customer Hardship Grants. Residential customers facing financial hardship may be eligible to receive one-time CARE grants from ComEd to help them get back on their feet. 

  • COVID-19 Financial Bill Assistance. A one-time bill assistance credit of up to $500 is available this year for eligible, low-income households. 

  • Flexible, Extended Payment Arrangements. For a limited time, low-income households and residential customers expressing financial hardship may be eligible for a flexible payment arrangement so they can spread balances over 24 payments, with 0% down. Residential customers who may not be facing financial hardship, but would like to spread balances, may be able to do so over 18 payments, with no more than 25% down. 

  • Waiver of New Deposits and Fee Relief. ComEd is waiving any new deposit requirements for a limited time for customers expressing financial hardship and extending relief from various fees (such as reconnection fees) to help low-income residential customers. 

  • State and Federal Financial Energy Assistance. Illinois’ Percentage of Income Payment Plan (PIPP) and the federal Low-Income Home Energy Assistance Program (LIHEAP) also provide valuable financial help to households that may be facing financial challenges. 

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