Zoom Recordings Not Showing Up in Canvas Panopto Recordings

Zoom Recordings Not Showing Up in Canvas Panopto Recordings

Our training only applies to instructors with a TWU Zoom Enterprise license. To request technical support, contact Canvas Support.

Enabling Panopto Recordings in your Canvas course creates a folder with the Course ID name in Panopto. Adding Panopto Recordings to your Canvas Course Navigation Menu needs to be completed for Zoom Cloud Recordings to be automatically saved in your Canvas course. If your Zoom Cloud Recording is not automatically being saved to Panopto Recordings in your Canvas courses, search My Folder > Meeting Recordings in Panopto and move the recording into your Canvas Course ID folder.

Moving Zoom Recordings to Panopto Recordings in Canvas

To find your Zoom Recording and move it into Panopto Recordings in Canvas follow these steps:

1. Open your Canvas course

2. Click Panopto Recordings on the Course Navigation Menu  Review How do I manage Course Navigation links?

3. Click the Open in Panopto icon

4. Panopto will open, click My Folder

5. Click the Meeting Recordings button

6. Find the Panopto Recording in the list and click the Checkbox in the top left corner of the recording thumbnail 

7. Click the Move button

8. The Move Options will open, click on the Canvas Folder.

9. Find the Canvas course where the Zoom Recording should be moved and click on the Course ID

10. Click the Move button

11. When Done appears on the screen, click the X icon

12. Return to the Canvas course and select Panopto Recordings from course navigation, click the Browser Refresh icon

13. The Zoom Recording will be listed in Panopto Recordings in the Canvas course

Support Options

1. Contact an Instructional Designer to design learning activities for students or talk about effective ways to use Zoom Recordings with students in your Canvas courses.

2. Canvas Support will be available 24/7 by phone, live chat, or email through the Help menu within Canvas after you have logged in. For more information see How to Contact Canvas Support.

3. If you are unable to log in, please contact the Technology Service Desk at 940-898-3971 or servicedesk@twu.edu for assistance.