How to Log into Canvas

Microsoft Log into Canvas

You must complete Turning on Multi-Factor-Authentication (MFA) in Microsoft at TWU before logging into Canvas. Contact the Technology Service Desk at 940-898-3971 or servicedesk@twu.edu for assistance.

START HERE: To log into Canvas

1. Open your web browser (we suggest using the most recent version of Google Chrome or Mozilla Firefox) and go to the TWU website.

2. In the browser’s address bar type http://twu.edu and click Enter.

3. Select Academics from the top menu

4. Click My Courses

5. The My Courses page will open, review any notifications, click on the Microsoft Login button.

OPTION 1: To login using the Microsoft Authenticator app, follow these steps:

1. On the Sign In Page, enter your username@twu.edu. Click the Next button.

2. Enter your TWU Password. Click the Sign in button.

3. Open your Authenticator app on your smartphone, and enter the number shown to sign in. Select Yes.

4. Enter your smartphone current pin. Click Continue.

OPTION 2: To login using a Text (SMS) message or Phone, follow these steps:

1. On the Sign In Page, enter your username@twu.edu. Click the Next button.

2. Enter your TWU Password. Click the Sign in button.

3. Select I can't use my Microsoft Authenticator app right now.

4. Select Text or Phone as another option to Verify Your Identity.

5. The Microsoft login page will send a 6-digit verification code to your registered phone number via a text (SMS) message or call.

6. Enter the code in the provided field on the login screen. Click Verify.

NOTE: 

• If you are already logged into TWU Microsoft, you will automatically be redirected to Canvas without the need to log in.

• If you have lost access to the Microsoft Authenticator app (e.g., purchased a new phone, phone reset), contact the Technology Service Desk at 940-898-3971 or servicedesk@twu.edu for assistance.

Google Log into Canvas

We recommend changing your settings in Chrome so that you are required to select your Google Profile each time you open the browser.

START HERE: To log into Canvas

1. Open your web browser (we suggest using the most recent version of Google Chrome or Mozilla Firefox) and go to the TWU website.

2. In the browser’s address bar type http://twu.edu and click Enter.

3. Select Academics from the top menu

4. Click My Courses

5. The My Courses page will open, review any notifications, click on the Log into Canvas button.

OPTION 1: If a log in screen opens in a new browser window and your TWU Google Username is an option follow these steps:

1. Select your TWU Google Username (username@twu.edu)

2. Enter your TWU Password

3. Click on the Next button.

OPTION 2: If your TWU Google Username is NOT an option, OR you see 403. That’s an error Error: app_not_configured_for_user follow these steps:

1. In the browser’s address bar type https://mail.google.com/ and click Enter

2. On the top right, select your profile image OR initial

3. On the menu, choose Add account

4. Follow the instructions to sign in to your TWU Google Mail account with your TWU Google Username (username@twu.edu) and TWU Password

5. Return to START HERE (above)

NOTE: 

• If you are already logged into TWU Google Mail, you will automatically be redirected to Canvas without the need to log in.

Additional Information and Resources

Your Dashboard is the first thing you will see when you log into Canvas and helps you know what is happening in your courses. Courses you are registered for may not be immediately available because:

1. Canvas is updated with course registration information 24 to 48 hours behind the TWU registrar system.

2. Also, there will be times when your instructor has not published the Canvas course, so it is not available for you to see.

If you need to request course information like the syllabus, textbooks, or other course materials before your course is available in Canvas, email the instructor using the contact information available on the course listing in Student Self-Service. You can find Student Self-Service by logging into the Pioneer Portal.

To learn more about these topics and others, visit the Canvas Guides.

This Service Requires Cookies Error

The login page is used for Canvas and several different systems. Setting a bookmark directly to the login page will cause this error.  If you encounter the following error when logging into Canvas:

An error occurred while processing your request. Please contact your service desk for assistance.
This service requires cookies. Please ensure that they are enabled and try your going back to your desired resource and trying to login again.
Use of your browser's back button may cause specific errors that can be resolved by going back to your desired resource and trying to login again.
If you think you were sent here in error, please contact technical support.

You can bookmark the My Courses page, which includes links to the Guide for Online Courses, Status Updates (system outages), and other resources. The link is: 

1. https://twu.edu/my-courses/ 

2. Click Log into Canvas.

Technical Support

1. Canvas Support will be available 24/7 by phone, live chat, or email through the Help menu within Canvas after you have logged in. For more information see How to Contact Canvas Support.

2. If you are unable to log in, please contact the Technology Service Desk at 940-898-3971 or servicedesk@twu.edu for assistance.