Canvas Help

There are several support options available to ask your instructor a question, search for answers online, use the Guide to Online Learning to get started using Canvas, and contacting the Technology Service Desk for technical support. Review Canvas Computer Specifications and Supported Browsers.

Canvas Help

There are several support options available:

Ask Your Instructor a Question - In Canvas from Global Navigation > ? Icon (Help) > Ask Your Instructor a Question to send an email message to your instructor. The conversation will appear in your Canvas Inbox.
Search the Canvas Guides - Provides online help for instructors and students, including an overview of Canvas features, step-by-step documentation by topic, and search by keyword. This is your best option to look up "how to" information for a specific topic or keyword.
- Canvas Instructor Guide
- Canvas Student Guide
Guide to Online Learning - This guide provides an introduction to the basic tools students use in a Canvas course. In addition, there is a Canvas Student Overview course and a Getting Started with Canvas video.
Canvas Support - Canvas support will be available 24/7 by phone, live chat, or email through the Help menu within Canvas after you have logged in. For more information see How to Contact Canvas Support. If you are unable to log in, please contact the Technology Service Desk at 940-898-3971 or servicedesk@twu.edu for assistance.
Canvas Knowledge Base - Open the Canvas Knowledge Base to find a solution or answer your question. This option provides a way to look up additional information on related applications in Canvas like Zoom, Panopto, Respondus LockDown Browser, Honorlock, or Turnitin. This is your best option for general questions or when the specific topic or keyword is unknown.
TWU Student Life Find Resources - You will find important information about Academic Services, Administrative Services, Student Communities, and Personal Services.

Canvas Computer Specifications and Supported Browsers

Canvas resources available include:

What are the browser and computer requirements for Canvas? All users are encouraged to use the latest version of Internet browsers by Chrome, Firefox, Edge, and/or Safari.

Technical Support

Canvas Support will be available 24/7 by phone, live chat, or email through the Help menu within Canvas after you have logged in. For more information see How to Contact Canvas Support.
If you are unable to log in, please contact the Technology Service Desk at 940-898-3971 or servicedesk@twu.edu for assistance.

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