Frequently Asked Questions

What does it mean to be 1:1?

1:1 is a standard learning tool. Each student is issued a device to equally access content their teachers have provided using various cloud-based tools and apps.

What is the 1:1 device?

The Chromebook. A device fully integrated with the Google platform that is easy to support and offers the perfect window to the web. The Chromebook is the property of TWIN VALLEY SCHOOL DISTRICT* and is therefore covered under all school district policies regarding Acceptable Use and Electronic Devices.

(*see information regarding graduating seniors below)

Who will receive a device and when does it begin?

Currently grades 5-12 are issued Chromebooks they may take home. Grades 3 and 4 each have classroom sets of Chromebooks stored in carts that remain in school.

How do I get my device if I missed the dates to pick it up?

Click here for device pickup instructions...

Will there be a cost associated with receiving the device?

*see device insurance below...

Will there be help for families that might have a difficulty with the expense?

Yes. *see device insurance below...

Device insurance: Will there be insurance for the devices? fees?

Yes. Twin Valley will self-insure the device along with the warranty applied to each device. This covers basic wear and tear, and minor damages to the device. Other costs may be incurred depending on the severity of the damage. Additional details will be available at the time of device distribution. In addition, families will have the option to purchase additional coverage for major damages or theft. A tech insurance fee will be offered at a rate of $20 per student, per year. Should the family decide not to pay this fee, all costs associated with any major damages not covered by the warranty, or due to theft will be the sole responsibility of the family. (Approximate replacement cost for the device is $400). This is subject to the terms outlined in the 1:1 device handbook.

What happens if the device becomes damaged or is stolen?

Should the device become damaged, the damage will be reported and the device delivered to the Technology Department for repair. If a device is stolen, appropriate procedures involving stolen materials will be followed that adhere with both the School Board policies as well as the insurance covering the device. In both situations a temporary device will be made available to the student.

When are fees due?

All fees are due at the time of distribution. Fees will not be accepted after payment period has closed, unless the student enrolls into the district midyear. *The tech insurance fee must be renewed each year during the distribution/enrollment period. This will typically take place at the start of each school year.

How can I pay the fee?

Fee renewals may take place online using Campus Parent. See our tech support article on online Fees here.

Fees will also be collected at the time of distribution, in person (we accept cash, check or money order).

I have multiple students receiving a Chromebook; do I pay the fee for each?

Yes. However there is a maximum of 5 students. (i.e. if you have 6 students then you only pay for the first 5)

Will students take the devices home?

Yes for students in grades 5-12. The device will be issued to the students for the entire school year.

Will students keep them over the Summer?

Yes. Students will find it to be beneficial to have the Chromebook during the Summer for summer assignments.

Will there be teacher training?

Yes. Staff professional development began in 2017 with an introduction to Google apps and services, then Google Classroom and finally app-specific training. Staff training will continue with device training as well as instructional training for a 1:1 learning environment. Staff training will continue from year to year.

Will there be a family orientation?

Yes. Orientation for families will be scheduled during the days of distribution for incoming grade 5 students.

Will there be a student orientation?

Yes. Students will be oriented with the care and use of their personal Chromebook, along with receiving a copy of the Chromebook Handbook.

What should a student do if they leave Twin Valley School District midyear?

Students who withdraw or leave the Twin Valley School District, should return their Chromebook to either the guidance office or main office. Students who do not return the student issued Chromebook will be subject to a fine and possibly reported to the local law enforcement as having possession of a stolen device. The Chromebook will be remotely disabled and all functionality removed until the Chromebook is returned.

If a student is enrolled in BCTC or another off-campus school program and never attends school at either the Twin Valley Middle School or High School, will they receive a Chromebook?

In most cases, no. But we will address these situations on a case-by-case basis. Please contact your guidance counselor for more information.

How long will the students have the Chromebook?

The Chromebooks are part of a 4-year life-cycle. Incoming grade 5 and incoming grade 9 students will receive new devices. As the grade 8 students matriculate to grade 9 they will trade-in their old device for a new device. Chromebooks previously used by grade 8 students will be used for parts and loaners.

What happens with graduating Seniors' devices?

Graduating seniors may take the device with them and use it as their own beyond Twin Valley. We advise you stop by the Chromebook service desk during the last month of school so we can record which device belongs to you. Once the senior graduates, the management license is removed from the device, thereby allowing the student to use the device as a personal device, released from TVSD filtering, app restraints or other management features and subscriptions. Graduating seniors' Google drives are archived for approximately 1 year after graduation.