Privacy Policy

Last Updated: August 26, 2025

1. Introduction

Welcome to TrustCheck AI ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service") in compliance with mobile app store requirements.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for the Service, express interest in obtaining information about us or our products, or otherwise contact us. The personal information we collect may include:

• Name

• Email address

• Phone number (optional)

• Account credentials

2.2 Content Analysis Data

When you use our scam detection features, we may collect and process:

• Text messages you submit for analysis

• URLs and links you submit for verification

• Images you upload for scam detection

This information is used solely for the purpose of analyzing potential scams and providing you with results. We do not use this data for any other purpose without your explicit consent.

2.3 External API Usage and Data Processing

TrustCheck AI utilizes external non-US sanctioned APIs for content analysis. Regarding our data handling:

• We do not store user-submitted content on our servers beyond the time necessary to provide analysis results

• We do not retain persistent copies of user-submitted content

• Content submitted for analysis is processed transiently for the sole purpose of providing requested analysis

• We transmit data securely to external service providers

• We use best endeavours to select service providers with appropriate privacy and security practices

Note: Third-party API providers operate under their own privacy policies and data handling practices.

2.4 Device Identification for Usage Tracking

To enforce our fair usage policy and prevent abuse of our free service tier, we collect and process device identification information in compliance with mobile app store privacy requirements:

• Unique device identifiers (such as iOS Identifier for Vendor or Android ID)

• Device-specific information used to track usage limits

• Scan count data associated with your device

This information is used exclusively to:

• Track the number of free scans used per device (maximum 4 free scans)

• Prevent circumvention of usage limits

• Ensure fair access to our free service tier for all users

• Transition users to our premium subscription model ($3.99/month for 300 scans per month)

Device identifiers are processed in a privacy-preserving manner and are not used to track you across other applications or websites.

2.5 Database Storage and Scan Tracking

We use third-party database services to store and manage usage tracking information:

• Device-based scan counts for free tier users

• Monthly subscription usage for premium users

• Billing cycle information for subscription management

• User preferences and settings

Access to stored data is strictly limited to authorized personnel for service operation and support.

2.6 Usage Information

We automatically collect certain information about your device and how you interact with our Service, including:

• Device information (model, operating system)

• IP address

• App usage statistics

• Crash reports

• Performance data

• Diagnostic information

3. Mobile App Store Compliance

As required by mobile app stores, we disclose the following regarding data collection:

• We do not collect data to track you across apps and websites owned by other companies

• Any third-party code in our app that collects data is disclosed in this privacy policy

• We only collect data necessary to provide the functionality of our service

• All data collection complies with applicable children's privacy laws

• We comply with App Tracking Transparency framework requirements

• We comply with mobile app store data safety requirements

• We do not sell personal information to third parties

• We do not use personal information for advertising without explicit consent

4. AI Technology and Data Processing

TrustCheck AI uses artificial intelligence technology to analyze content for potential scams, phishing attempts, and deepfakes. We are committed to using non-US sanctioned AI providers for content analysis.

We may change our AI technology providers from time to time to improve our service quality, while maintaining our commitment to non-sanctioned providers.

5. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service

• Process and analyze content for scam detection

• Track usage limits and enforce fair use policies

• Manage subscription billing and access controls

• Prevent abuse and circumvention of service limits

• Communicate with you about our Service

• Respond to your inquiries and provide customer support

• Monitor and analyze usage patterns and trends

• Protect against, identify, and prevent fraud and other illegal activity

• Comply with legal obligations

• Enforce our terms, conditions, and policies

6. Legal Basis for Processing (Global Privacy Regulations)

We process your personal information in accordance with applicable privacy laws worldwide. Our privacy practices comply with global privacy regulations, including:

• European Union: General Data Protection Regulation (GDPR)

• United Kingdom: UK GDPR and Data Protection Act

• United States: California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other state privacy laws

• Canada: Personal Information Protection and Electronic Documents Act (PIPEDA)

• Australia: Privacy Act 1988 and Australian Privacy Principles (APPs)

• Brazil: General Data Protection Law (LGPD)

• Japan: Act on the Protection of Personal Information (APPI)

• Singapore: Personal Data Protection Act (PDPA)

• South Africa: Protection of Personal Information Act (POPIA)

• New Zealand: Privacy Act 2020

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Usage tracking information is retained as follows:

• Device-based scan counts: Retained to prevent circumvention of free usage limits

• Subscription usage data: Retained for the duration of your subscription plus 3 years for billing purposes

• Monthly usage cycles: Reset automatically at the beginning of each billing period for premium subscribers

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to maintain certain information for legal, security, or fraud prevention purposes.

8. Data Sharing and Disclosure

We may share your information in the following situations:

• With service providers who perform services on our behalf, such as hosting providers, analytics providers, customer support services, and database management services

• To comply with applicable laws, regulations, legal processes, or governmental requests

• To protect our rights, privacy, safety, or property, and/or that of our users or others

• In connection with a business transaction such as a merger, acquisition, or sale of assets

We do not sell your personal information to third parties. We do not use your data for advertising purposes unless you explicitly opt-in to such use.

9. Your Privacy Rights

We respect the privacy rights of individuals globally. Depending on your location, you may have various rights regarding your personal information:

9.1 Global Rights

Regardless of your location, we provide the following rights to all users:

• Right to access the personal information we have about you

• Right to request correction of inaccurate information

• Right to request deletion of your information

• Right to opt-out of certain data sharing

• Right to withdraw consent

9.2 United States

If you are a resident of the United States, you may have specific rights depending on your state of residence:

• Right to know what personal information we collect, use, disclose, and sell

• Right to delete personal information

• Right to opt-out of the sale or sharing of personal information

• Right to non-discrimination for exercising your rights

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

10. Children's Privacy

Our Service is not directed to children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We implement appropriate safeguards to ensure that your information receives an adequate level of protection.

12. Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

13. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14. Analytics and Tracking Technologies

We may use analytics services and tracking technologies to collect and store information about how our Service is used. These technologies may include:

• Mobile device identifiers

• Analytics tools that help us understand how users interact with our Service

• Crash reporting tools that help us improve app stability

We use this information to maintain and improve our Service. This information is anonymized where possible and is not used to personally identify you.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we will provide a more prominent notice, which may include an in-app notification or email.

16. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Troxo Pty Ltd 

Email: trustcheck@troxo.com.au

Address: 20 Bond Street, Sydney NSW 2000 

Data Protection Officer: trustcheck@troxo.com.au

17. App Store Compliance

This Privacy Policy complies with the requirements of mobile app stores and other app distribution platforms. We are committed to maintaining compliance with all applicable platform policies and guidelines.

If you are an app store provider and have any issues with this Privacy Policy, please notify us immediately using the contact details provided below so that we may address your concerns promptly.