Course Syllabus: UHU003: Professional Communication (L : T : P :: 2 : 0 : 2)

1. Course number and name: UHU003: Professional Communication

2. Credits and contact hours: 3.0 and 4

3. Text book, title, author, and year:

· Mukherjee H.S., Business Communication-Connecting at Work,Oxford University Press New Delhi, (2013).

· Lesikar R.V and Flately M.E., Basic Business Communication Skills for the Empowering the Internet Generation. Tata McGraw Hill. New Delhi (2006).

4. Specific course information

a. Brief description of the content of the course:

Fundamentals of Communication: Meaning, Barriers, Types of Communication and Essentials. Interpersonal Communication Skills.

Effective Spoken Communication: Understanding essentials of spoken communication, Public speaking, Discussion techniques, Presentation strategies.

Effective Written Communication: Paragraph development, Forms of writing, Abstraction and Summarization of a text; Technicalities of letter writing, internal and external organizational communication. Technical reports, proposals and papers.

Effective Non-verbal communication: Knowledge and adoption of the right non-verbal cues of body language, interpretation of the body language in professional context. Understanding Proxemics and other forms of Non-verbal communication.

Communicating for Employment: Designing Effective Job application letters and resumes; Success strategies for Group discussions and Interviews.

Organizational Communication: Directional Communication: Downwards, Upwards and Horizontal.

Laboratory Work:

· Needs-assessment of spoken and written communication and feedback.

· Training for Group Discussions through simulations and role plays.

· Training for effective presentations.

· Project based team presentations.

· Proposals and papers-review and suggestions.

Minor Project (if any):

Team projects on technical report writing and presentations.

5. Specific goals for the course

After the completion of the course, the students will be able to:

· Understand and appreciate the need of communication training.

· Use different strategies of effective communication.

· Select the most appropriate mode of communication for a given situation.

· Speak assertively and effectively.

· Correspond effectively through different modes of written communication.

· Write effective reports, proposals and papers.

· Present himself/ herself professionally through effective resumes and interviews.

6. Brief list of topics to be covered

· Fundamentals of Communication

· Effective Spoken Communication

· Effective Professional and Technical Writing

· Effective Non-Verbal Communication

· Communicating for Employment

· Organizational Communication

7. MARKS Breakup

Mid-Semester Test: 25

End-Semester Test: 35

Practical Assessment: 40