George Bernard Shaw once said that the "single biggest problem with communication is the illusion that it has taken place". Nothing could be closer to the truth, and achieving effective communication remains a formidable challenge in our professional and personal lives alike. Good communication illuminates, brings clarity and helps us accomplish desired results. On the other hand, whenever communication is inadequate or ineffective, it can lead to problems and inefficiencies, confusion and chaos. Effective communication is thus a highly valuable professional resource. This course is the first rudimentary step for acquiring intellectually rigorous mental models and key professional skills associated with effective communication.