FAQs

When you see that the video and audio are locked and turned off by admins, that only means they are turned off initially when you and your students join the meeting. Once you get to the meeting, you will get a prompt to turn on your video and microphone. That way, you and your students have the autonomy to choose when you are ready for those things to go on. 

There was a privacy concern when those options are turned on automatically, which is why we shifted to this. But, all that means is that it is turned off until they click to turn it on during the meeting. 

Please check out this article to learn how to share scheduling privilege with your TA/CA.

Please download the latest version in this link https://zoom.us/download 

The Breakout Rooms option in the toolbar allows the host to manually or automatically assign participants to groups of a desired size. 

Chrome solution: https://teacherscollege.screenstepslive.com/s/14864/m/72448/l/1222079-stale-request-error-in-chrome-browser

Firefox solution: https://teacherscollege.screenstepslive.com/s/14864/m/72448/l/1222229-stale-request-error-in-firefox-browser

Safari solution: https://teacherscollege.screenstepslive.com/s/14864/m/72448/l/1222104-stale-request-error-in-safari-browser 

TC has a BAA and a very strong NDA contract with Zoom. So all content recorded to the cloud is protected. 

An alternative to saving on the Zoom server is TC Digital Media (TCDM), a place to securely store and share videos (so students can't download them) in Canvas. To use this option, record your lecture to the cloud. After recording is complete, contact Academic Continuity so we can transfer the video to your class' TCDM channel and permanently delete it from Zoom's server. Another option would be to record to your computer, then upload the video directly to TCDM.

Uncheck the "Mirror my video" option under video settings. It can be found by clicking on the carat next to the video button, once the meeting has started. That way, what you see on your video stream won't appear backwards. 

When you see that the video and audio are locked and turned off by admins, that only means they are turned off initially when you and your students join the meeting. Once you get to the meeting, you will get a prompt to turn on your video and microphone. That way, you and your students have the autonomy to choose when you are ready for those things to go on. 

See using Canvas App with Zoom as a Meeting Host: https://support.zoom.us/hc/en-us/articles/115004519146-Using-Canvas-App-with-Zoom-as-a-Meeting-Host 

You will need to create a Zoom meeting in Canvas for your course by following these instructions. 

Open a Service Desk ticket and TCIT will assist you in checking that you have Zoom working properly.

If you run into a problem with Zoom just prior to or during class time, we have added a quick number you can use to get assistance from Media Services: 212-678-3300 and press option 1. 

If you’re new to Zoom or just want some practice, we have experienced staff available who can help you set up a Zoom session and guide you through using the features you would use during your class session. Please email servicedesk@tc.columbia.edu with your preferred dates and times. 

If you would like to learn about Zoom basic or advanced features, please open a Service Desk ticket and someone will contact you to set up a time to meet.

How to allow or deny screen scharing in Zoom. 

You can access your TC Pro Zoom through the myTC Portal. View the instructions

View the instructions on Instructions for raising hands in Zoom 

View the instructions on How to schedule office hours in the TC Portal 

View the instructions on How to add an alternative host to a Zoom meeting 

View the instructions on How to use Zoom's Pin feature. 

We encourage you to be sensitive to student concerns about being recorded and to allow students to opt out of having their webcam recorded on a case by case basis. If you have concerns about monitoring and assessing student participation and engagement, please open a ticket and we will work with you to address your concerns.

While enabling students to see you can help convey teacher presence, you can also have Zoom sessions in which video is disabled by selecting Stop Video in the video controls. You might also consider varying your sessions so that some are taught live online and some are taught asynchronously. Please see the Academic Continuity site for help with recording lectures. 

How to use Zoom's annotation feature 

How to remove a participant from a Zoom meeting. 

How to allow or disallow screen sharing before a meeting. 

• Faculty and students should use their TC Zoom account, not personal Zoom accounts.

• When creating a Zoom class session, faculty should use the Zoom link in Canvas.

• Limit the sharing of your Zoom Personal Meeting ID; do not use it for public events.

• Limit participant’s ability to share their screen.

• Remove unwanted visitors from your meeting 

Additional suggestions from Zoom 

Please review/have your students review this slide deck. 

When you click on your recording, on the right-hand side, you should see Audio Transcript. You can hover over the text and click the pencil icon to adjust any part of the transcript. 

If you want to ensure students can copy chat messages, you'll need to log into teacherscollege.columbia.edu and make sure that "Prevent participants from saving chat" is unchecked. 

In cases where a student may need an accommodation such as more time to take an exam. Please see this document from Canvas Guides. 

Please note, if you want to give students additional time for completing an exam, you must set a time limit on the quiz. 

Find the link to the video on MyTC Link, and distribute that link to your students (via Canvas or email)

There is a quiz feature in Canvas that you could use to create your exam. There are also some settings you can adjust in a quiz to limit students' ability to look up answers. See the following columns for links to additional tutorials on using the quiz feature in Canvas. 

• Text Entry: will have a Rich Text Editor box where students can type their response(s). 

• Website URL: students will post the URL to a google docs file containing their response(s).

• Media Recording: students will record a video clip

• File Uploads: students will upload a pdf or word document with their response(s)

The most common choice is File Uploads if you'd like your students to submit/upload a paper in either word or pdf format. You can then view/grade their submissions via SpeedGrader. 

For an online proctored exam we have HonorLock available. There are several settings available to lock students' computer's browser, a camera that will record the student and issue a warning if it detects another person in the room or student is looking to the side/down excessively, audio is also recorded to detect any unauthorized communication during the exam. Contact Academic Continuity for help setting up HonorLock. 

Students cannot download vides uploaded to Canvas. 

1. First, create a new page in Canvas and upload the pictures onto that page. See the instructions

2. Then, add a module item that links to that page. See the instructions

Contact Academic Continuity to ask for assistance in optimizing your exam for Canvas. 

If you log into https://teacherscollege.zoom.us with your TC UNI and password, you can simply go to the Recording Tab and get the recording from there -- remember to make sure students can't download the recording. Detailed Instructions 

It is best to upload your videos to Canvas using TC Digital Media, you have unlimited video storage there and it does not use your Canvas course data.

• Create a question bank 

• Create a question group to randomize quiz questions 

• Create question groups and link them to question banks

• Use open-ended questions

• Set a time limit and available from and until dates

TC libraries and computer labs are open and available for students' use. 

Open a ticket with DFI and ask to schedule a personal session. Sessions can be conducted on campus or remotely. 

Zoom sessions can be conducted with camera turned off, and lectures can be recorded using narrated slides. Faculty should be flexible in allowing students to opt out of being recorded. During a live session, faculty can use other techniques to ensure student engagement like using polls created in Zoom. (See https://support.zoom.us/hc/en-us/articles/213756303-Polling-for-Meetings for more info) A Google Form could also be used (faculty could post a link to the form in the Zoom chat box). There are a variety of external polling tools like Poll Everywhere.  The article lists additional polling tools that can be embedded in slides: https://www.presentation-guru.com/how-to-get-instant-feedback-from-your-audience/. 

myTC Portal, Canvas, Google Apps, TC Website, Terminal 4, UniMarket, ChromeRiver, Benefitfocus, PageUp, Argos Reporting, Slate, 25Live, ServiceNow, Degree Audit, Maxient, Career Services Manager, RingCentral phone application, RingCentral web conferencing (staff) , Zoom Video Conferencing (faculty & students), Qualtrics, NVivo, SPSS, Mahara, TC Digital Media, Honorlock, NameCoach, Turnitin, Badgr, RaisersEdge, StarRez 

No.  All ownership rights or intellectual property rights in course are determined by the College's Intellectual Property Policy.

Decisions about repurposing curriculum and learning assets must be determined by Department or Program heads in agreement with the instructor. No lectures or learning assets will be repurposed without the express written consent of the instructor in agreement with the Department or Program and in consultation with General Counsel. 

Teachers College follows Columbia’s guidelines on the use of copyrighted materials. Faculty are responsible for understanding a conservative copyright policy that avoids "fair use" as much as possible (fair use is a last resort). The library does not manage copyright for course materials. 

• TC Online Educators 

• Learning Online@TC Site 

• TCIT Knowledge Base 

In Google Slides, towards the top right, if you hit "Present" (to the left of Share) -- it should take up the majority of your screen instead of appearing with all the other aspects such as notes or the list of all slides in your presentation. Your students will appear in the participant viewer (which defaults to the right side of the screen).