Embedded Files
Why excellent customer service is your only option?
Why excellent customer service is your only option?
Your customers are the reason you’re still in business, and your job is to serve your customers to the best of your ability. Providing a high level of customer service, to both external and internal clients, is a top priority of many organizations.
The Training Program will focus on the following situations that you need to deal with
The Training Program will focus on the following situations that you need to deal with
- Rapport Building in Customer Service
- Interacting with Customers - Empathy, patience and consistency
- Communicating Effectively with Customers - Active listening, Adaptability , Clear communication
- Providing On-site Customer Service
- Providing Telephone Customer Service
- Providing Effective Internal Customer Service
- Managing Customer Service Incidents and Complaints - Knowledge , Work ethic , Followup
- Polishing Your Skills for Excellent Customer Service
After the completion of the program, the participants will be equipped with the understanding & know-how of following top 10 Pillars of Excellent Customer Service:
- Be Accessible.
- Always Respond in a Timely Manner.
- Listen to What Your Customers Have To Say.
- Treat Your Customers With Respect.
- Never Argue With Your Customers.
- Honor Your Commitments.
- Do What You Say.
- Focus on Customer Relationships – Not Sales.
- Admit When You’ve Made a Mistake
- Train Yourself everyday
tap-dc's management
tap-dc's management
Er. j. P. malhotra, fie
Er. j. P. malhotra, fie
- Chairman & Managing Director - Bhartiya Valves Pvt. Ltd.
- Chairman - Technology And Personality Development Center
- President – DLF Industries Association (2010 onwards)
- President – Haryana State Productivity Council (2015 - 2019)
- Chairman – The Institution of Engineers India Faridabad Faridabad Local Centre (2012-15)
Conferred National Award for Outstanding Small Scale Entrepreneur for State of Haryana 1994 by President of India, Dr. Shankar Dayal Sharma.
er. charu smita malhotra, CE
er. charu smita malhotra, CE
- CEO & Co-founder - Technology and Personality – Development Center
- Charter Engineer, The Institution of Engineers India
- Young Leader's Council Member, All India Management Association (AIMA)
- IBM Transition & Transformation Center of Excellence Lead (Former)
Over the years, Charu has empowered corporate professionals to increase work productivity 5X and to reduce Task timings from hours to few minutes and even to a single mouse click.
Know More & Stay Connected:
https://www.linkedin.com/in/charusmitamalhotra/
FACULTY - Best of Business Coaches
FACULTY - Best of Business Coaches
- Coaching by Industry Leaders/ Experienced Corporate Trainers/ Professionals on Tap-DC's Panel.
- Each Faculty Member has been hand picked by Tap-DC's Management.
- They are pillars of Excellence in their own fields & working Pan India.
- Global renowned with several years of Experience.
TRAINING METHODOLOGY
TRAINING METHODOLOGY
Tap-DC conducts these sessions in classroom style through
- Pre & Post Training Assessments
- Expert Lectures
- Video playback
- Group Discussions
- Role Plays
- Case Studies
- One to One Mentoring Sessions
- Exercises
- Accentuated with Self-Paced Learning Material.
PROGRAM FEES - AN INVESTMENT FOR YOUR GROWTH
PROGRAM FEES - AN INVESTMENT FOR YOUR GROWTH
- All half Day training programs are charged at 1000/- (Including 18% GST) and Full Day training programs are charged 2000/- (Including 18% GST)
- Training Manual, Certificate of Training Completion, Stationary is included.
- High Tea will be served in half day programs & Morning/Evening High Tea & Lunch will be served in all full day training programs.
GLIMPSES OF OUR TRAINING PROGRAMS
GLIMPSES OF OUR TRAINING PROGRAMS
VENUE
VENUE
ADDRESS:
I-18, 3RD FLOOR,
DLF INDUSTRIAL AREA,
PHASE-1, SECTOR - 32,
FARIDABAD - 121002
(4 mins walking distance from NHPC Metro Station)
Report abuse