Technology FAQ

Where do I start?

sudburystudents.org is a good starting point for quickly connecting to Seesaw, Google Classroom, or Schoology.

How do I find my child's username and password?

All student usernames and passwords can be found in the Aspen Family Portal.   Click on the Family top tab, select your child, and look for the Username and Password fields.

My Chromebook is frozen or seems have some quirky hardware problem.

If you hold down the Reload button (above the 4 key), and press the Power button, the device will restart, often clearing minor hardware issues with speakers, mics, etc.

I want to reset a whole bunch of settings on my Chromebook, but I don't want to lose any of my documents.

Student documents are all saved in Google Drive, not on the Chromebook itself.  If you want to clear out a whole bunch of settings, it is safe to remove and re-add your account from the device:

1. At the login screen, click the arrow next to your name and select the option to Remove your account.

2. Click it a second time to confirm the removal.

3. Click on Add a Person at the bottom of the screen to re-add your account.

An SPS staff member asked me to reset my device to "factory condition."  What are the steps?

1. Turn off the Chromebook.

2. Press Esc+Reload+Power key.

3. Press Control-D and Enter.

4. Press Space Bar and Enter.

5. After the Chromebook restores to factory condition, enter a student account name and password to re-enroll it in SPS management.

How do I update my Chromebook?

Updating is automatic, but to check for updates ahead of time, go to chrome://os-settings/help

We are on a personal computer rather than a school computer and cannot get into a Google Meet.

Make sure you are logged into the student’s Google account rather than a parent account. Here is a screencast showing how to add your child’s account to Google Chrome on a computer running Windows, Mac, or Linux. On a Chromebook they would simply log into the device.