Embedded Files
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Advanced - Hardware Repair Manuals
Advanced - Hardware Repair Manuals
Self Service Repair is intended for individuals with the knowledge and experience to repair electronic devices. If you are experienced with the complexities of repairing electronic devices, Self Service Repair provides you with access to genuine parts, tools, and repair manuals to perform your own out-of-warranty repair.
Chromebook Won't Turn On or Has a Blank Screen
Check the power supply: Plug your Chromebook into a verified wall charger for at least 30 to 60 minutes.
Perform a hard reset: Hold down the Refresh key (circular arrow) and tap the Power button simultaneously.
Drain residual charge: If completely frozen with a black or white screen, press and hold the power button for up to 3 minutes before turning it back on.
Slow Performance and Freezing
Close heavy tabs: Chrome consumes significant RAM; close unused tabs and heavy web apps.
Remove extensions: Click the extensions icon in your browser, select Manage extensions, and disable or remove unused add-ons.
Clear storage/cache: Check your local storage space through the Files app. Ensure you have a few gigabytes free, and clear browsing cache data if individual pages hang.
Wi-Fi and Network Disconnections
Toggle connection: Turn the Wi-Fi switch off and back on, or restart your local wireless router.
Forget the network: Go to your network settings, select Forget on your current network, and reconnect by re-entering your password.
Captive portals: If stuck on a hotel or public network, open a new tab and type logout.com to force the login splash page to load.
Keyboard or Touchpad Malfunctions
Basic reset: Restart the Chromebook normally.
Touchpad tricks: Drumroll your fingers across the trackpad for 10 seconds or tap the Esc key repeatedly.
Test external hardware: Plug in an external USB mouse or keyboard to determine if it is a software glitch or physical hardware failure.
Ultimate Fix:
Powerwash (Factory Reset)
If routine steps fail, back up any local files to Google Drive and initiate a Powerwash.
Navigate to Settings > Advanced > Reset settings > Powerwash and follow the on-screen prompts.
Standard Factory Reset Shortcut (Powerwash)
Use this shortcut from the sign-in screen if you cannot access the normal settings menu:
Sign out of your Chromebook if you are currently logged in.
Press and hold Ctrl + Alt + Shift + R.
Select Restart when the prompt appears.
Choose Powerwash and click Continue to wipe the device.
Hard Reset / Recovery Mode Shortcut
Use this combination if your Chromebook is frozen, won't boot, or you are locked out completely:
Turn off your Chromebook.
Press and hold the Esc key and the Refresh key (the circular arrow above the 3 or 4 key), then press the Power button.
Release the power button while keeping the other keys held until you see the recovery screen (an exclamation point or yellow/white warning message)
Toggle between laptop and tablet mode
Ctrl + Shift + Alt + T.
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