Health & emergencies

Health Insurance

For EU/EEA Nationals:

If you are from the European Union (EU) or European Economic Area (EEA), ensure that you apply for a European Health Insurance Card (EHIC) from your national health authority before traveling to France. The EHIC is free of charge and allows you to access medical services, including consultations with doctors and hospital visits, during your stay in France. Make sure to carry your EHIC with you at all times.

For Non-EU Nationals (exchange students):

If you are not an EU national, it is essential to subscribe to an international private health insurance plan before arriving in France. This insurance should provide coverage in both France and across Europe. 

You may  consider contacting our partner insurance brokers, Heyme and Studcorp. When reaching out to these brokers, mention that you are a Strate student to access reduced rates. Additionally, Heyme is currently offering a promotional campaign with a 15% discount. Please click here for more information.

Below are other recommended international insurance providers for students:

• Aon Student Insurance

• ISOA

• Cigna Global

For Non-EU Nationals (permament students):

If you are a permanent international student and a non-EU national, you must register with the general social security system in France. This registration is free and can be completed online at etudiant-etranger.ameli.fr.

Steps to Register with the French Health System:

• Before Arrival in France:

  • Gather all necessary documents for your registration.

  • Familiarize yourself with the online registration process.

  • Click here for more information.

• Upon Arrival in France:

  • Complete your registration on the etudiant-etranger.ameli.fr website.

  • Ensure all required documents are ready for submission.

  • Click here for the step-by-step procedure and the tutorial or view this podcast https://encontact.eu/heyme/English_Podcast-HEYME-International.mp3 

Appointments with French Health System Officers: If you need assistance or have specific questions, you can book an appointment with French Health System officers. Refer to this article for more information.

For more detailed information, including troubleshooting tips and understanding how the French Health System functions, please consult the following resources:

• Article on Troubleshooting

• Understanding the French Health System

If you require further assistance, please do not hesitate to visit the International Relations Office. We are here to support you with any questions or concerns.

Visiting a Doctor or Hospital

You can book an appointment with a general practitioner (GP) or specialist online or in person using the Doctolib app. Please follow these steps:

1. In the app, go to "Rechercher" and type "médecin généraliste" (GP), or "dentiste" (dentist), etc.

2. Select "Autour de moi" (around me).

3. In the upper menu "Disponibilités," choose "Aujourd'hui" (today) and click "Afficher les résultats" (Show results).

4. When the list of available doctors appears, select "Plus de filtres" (More filters) on the top menu, then "Langues parlées" (Spoken languages), and choose the language you need your doctor to speak (e.g., English, Spanish, German).

In case of serious illness, illness outside office hours, or accidents, please visit the Emergency Service ("Urgences") at the nearest hospital or call 112 for an ambulance. For more information, visit this site.

Additional Emergency Services

Private emergency services are also available, such as SOS medecins, which can send a doctor to your home, and SOS dentaire, a private dental service operating 24/7. These services can be useful for non-critical situations during weekends or outside office hours. Please note that these services can be quite expensive, so be aware of the tariffs before using them.

Psychological Support

Our school offers a  free psychological support service for students  in both English and French. You can access this service with the following credentials:

• Identifiant: monespaceartcreation

• Password: ARTCREATION

Don't hesitate to contact this service directly or reach out to the Strate International Relations team for further assistance.

Sick Absences

To ensure your sick leave is properly documented and justified, please send and email to report your absence before the start of class and submit within 48 hours a medical certificate (in English or French) via email to lc@strate.design. 

Pandemic-Related regulations

In the event of a pandemic, students placed in quarantine may receive special accommodations to prevent the spread of illness (e.g., COVID-19) and protect others on campus. These measures aim to maintain educational continuity, ensuring that quarantined students have access to necessary resources.

Students must promptly notify the school of their health status and provide a medical certificate specifying the duration of their absence. Justification for absences may also include documents from the Agence Régionale de Santé (French Regional Health Agency), health insurance providers, or student health services.

We are here to support all students in achieving their educational goals, regardless of any challenges they may face.

Emergency Numbers

• 112 - European emergency number

• 15 - Samu (Emergency Medical Services)

• 17 - Police emergency

• 18 - Firefighters

• 114 - Emergency number for deaf and hard of hearing persons

• 197 - Terrorist attack alert - Kidnapping alert

• 115 - Social emergency services