SUPCALL SCENARIOS
● HOMEPAGE ●
● HOMEPAGE ●
● IF CUSTOMER INSISTS TO SPEAK TO A SUPERVISOR, CREATE A BACK OFFICE TICKET IN INTERCOM THEN MENTION COLBY OR JENNIFER. ADVISE THAT A SUPERVISOR WILL REACH OUT TO THEM VIA EMAIL WITHIN 4 HOURS OR SHORTLY.
● IF THE CUSTOMER IS I-RATE AND THEN ASKS FOR SUPERVISOR, MENTION JENNIFER OR COLBY IN SLACK, THEN CREATE BACK OFFICE TICKET.