SLA / TIMEFRAMES
NOTE: SUBJECT TO CHANGE
SLA / TIMEFRAMES
NOTE: SUBJECT TO CHANGE
SITUATION / SCENARIO
ESTIMATED SLA / TIMEFRAME
DOCUMENT REQUEST
TRUSTED CONTACT
ACCOUNT STATEMENTS
DOB AND SSN
NAME CHANGE
ADDRESS CHANGE
EMAIL CHANGE
PASSWORD RESET
BENEFICIARY
BANK LINK
REPLACEMENT CARD
INSTANT
INSTANT
4 HOURS (7 BS DAYS IF SENT VIA PHYSICAL MAIL)
TBD
UPTO 3 WEEKS
APP: INSTANT || BACKOFFICE: 4 HOURS
APP: INSTANT || BACKOFFICE: 1-2 BS DAYS
APP: INSTANT || 1-2 BS DAYS IF THERE IS AN EMAIL CHANGE
1-2 BS DAYS
1-2 BS DAYS
7-10 BS DAYS