Embedded Files
Amazon is quite hard on how the deadlines in the SLA are kept. There is a chance that you lose the contract with Amazon if the SLA is breached too many times.
Amazon’s SLA for normal Library content
Amazon’s SLA for normal Library content
New asset has to be in the Avails document minimum 30 days be for the intended start date in the service.
The Video, Images, subtitles and metadata has to be delivered 15 days before the start date.
The workflow in Delta
The workflow in Delta
Planning
Adding a new title in Delta in Rights and adding one or many licenses. The title is now in Planning status.
Preparing
When all licenses are set for the title, you can select to start preparing the title for exporting to streaming platforms.
By clicking “Start preparing”. 4 tasks are created.
At this point the title is added to the Avails document. The license is modified if needed to have the start date at least 30 days ahead.
Ready
When all the 4 tasks are DONE then the asset will get Ready status.
Now it will be exported to the streaming platforms automatically.
The title has to reach Ready status 15 days before the start date.
Action if the deadline can not be reached.
Action if the deadline can not be reached.
If a start date is delivered in the Avails and for example the video file can’t be ready 15 days before the start date. In this case it is not a problem to update the Start Date in Rights to so you get time to fix the video issue. This assumes that the start date is updated before the 15 days deadline.
Help to keep deadlines
Help to keep deadlines
If the SLA is difficult to achieve in the workflow your team has, we have few options in Delta.
Notification
Delta can be configured to send out email notification when there is X number of days left on the deadline to deliver the title given the start date set for in the Avails.
For example it can email notifications when 4 days left, 3 days, 2 days,1 day so you get an email every day for one title that has not been delivered in time.
Deadline for tasks
When setting the title to Preparing status and creating the 4 tasks you can also create a deadline based on the start date.
The 4 tasks can be sorted on deadline and you can see a warning if you are about to be late or passed the deadline.
Add the title to Avails only when the title is Ready for export
With this option Delta will not add the title to the avails until it is fully ready to be exported. The SLA can’t be breached with this option.
The drawback is that the start date in the service will be set at least 30 days ahead from the date the asset is fully ready to export. And you might get a release date for the title which much later then you like.
If the release dates not are critical for the service then this the best option.
SDP (Same Day Production)
SDP (Same Day Production)
If the content are produced just before the date is should be available, the there is another kind of SLA.
Delta also support Amazon's SDP (Same Day Production)
The SDP has to be indicated on the title in Rights by setting the flag "Short Publish Date" while Planning, before setting the asset to Preparing.
In this case the title will still need the 30 days ahead start date in Avails, but the asset package can be delivered just 5 hours before the start date/time.
Amazon SLA documentation in Slate
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