Embedded Files
Contact the "FOLIO First Responder" for your library
GSB: library@gsb.stanford.edu
Hoover Institution: Rhea Taylor (rhtaylor@stanford.edu or hooverdescription@stanford.edu)
Lane Medical Library: Alex DelPriore (delpriore@stanford.edu)
Law Library: Will Huggins (whuggins@law.stanford.edu) or Tina Ching (tching@law.stanford.edu)
SUL
Access, circulation, patron user records: sulcirchelp@stanford.edu
Acquisitions, finance, orders, invoices (SUL): acqlibrarians@lists.stanford.edu
Inventory app and functions: ts-power-rangers@lists.stanford.edu
Inventory data issue (instance, holdings, item records): datacontrol@stanford.edu
To request FOLIO permissions, send your request to the FOLIO Support email: folio-support@jirasul.stanford.edu
For help with Reporting (getting data out of FOLIO), see Reporting in FOLIO
For SearchWorks-related issues, you can use the Feedback link at the top of any SearchWorks page.
Or use one of these general FOLIO help channels
FOLIO Support Slack: #folio-support
FOLIO Support email: folio-support@jirasul.stanford.edu
Response time
The channels above are monitored Monday-Fri 9 am-5 pm (except holidays); you should get a response within one business day.
Emergencies
What is an emergency? FOLIO is unresponsive or returns errors for all activities, especially circulation functions.
Post to the folio-support Slack channel to verify the problem is not isolated. Contact your FOLIO First Responder (above) or branch head, who will contact Library Systems. If your First Responder is unavailable or outside the hours of M-F 9-5, call the on-call number found in the folio-support Slack channel. Library Systems will respond within one hour.
FOLIO system status notifications
To be notified of system information, such as upgrades and outages, subscribe to the folio-users email list.
A few troubleshooting tips to try on your own
VPN is required to log in when not on a Stanford network.
Make sure you are using the Chrome browser and SSO login button.
Try logging out of FOLIO and back in.
Try a hard refresh (hold shift key and click reload button)
If you're trying to download a set of data (from the Circ Log for example) and it doesn't work, disable your pop-up blocker.
System Status, Known Issues, Support Process
FOLIO Status
Status of data migration and integrations on each of our FOLIO environments.
Known Issues (local)
See what issues have already been reported at Stanford and what's being worked on.
Community Issues
See what issues we are monitoring from the FOLIO Community's JIRA site. (Requires setting up a login at issues.folio.org to see the issues)Page updated
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