Kevin discusses customer service with Gary Beaudette and the concept that you may have more that one kind of customer.

The CNBC story On the job: What it takes to earn $105,000 a year as a plumber in San Antonio, Texas

by Abigail Johnson Hess @ABIGAILJHESS :

Gary Beaudette worked for Parker Hannifin a fortune 100 company that is ranked #4 in the world in Lean Manufacturing. While there, Gary became a training director, lean manager, and oversaw implementing High-performance lean teams world-wide. With that experience, Gary created his own training and lean implementation, and wanted to try his hand at owning his own consulting firm.​ Gary is a Six Sigma Lean Master Black Belt , a certified Agile Project Management professional , Professor at Brandman University , Instructional System Architect / Designer​, and an Author. He Saves companies in Stanislaus County Millions of Dollars by implementing a new custom version of Lean (USE SOILS)​ he is working with a team of doctors to improve teacher and student mental well-being with SCOE / Seity​, and Helping organizations combat the impact of Covid with SBDC.​

Gary is the father of three children, and he loves spending time with them playing games, sports, or reading​. He and his wife have been happily married since 10-10-10 and enjoy having engaging conversation, playing tennis and travelling together. ​Gary just released a Children’s book in May of 2021 that is on Amazon: Hank Grime the Kid Who Couldn’t Rhyme.​

Amazon: https://www.amazon.com/dp/1737154315

Audible: https://www.audible.com/pd/B095CN4HGW/?source_code=AUDFPWS0223189MWT-BK-ACX0-258849&ref=acx_bty_BK_ACX0_258849_rh_us