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We strongly recognize the need to clarify the “new normal” accommodation facilities that coexist with viruses. As such, we have been strengthening sanitation and hygiene control so that everyone can stay with peace of mind.
1 "Non-Face-To-Face Contact"
2 "Sterilization/Antibacterial"
3 "Prevention"
The above three points are thoroughly implemented and we built a system so that everyone can feel safe staying here even during the time before the development of the COVID-19 vaccine.
We kindly ask for your understanding and cooperation in order to ensure the health and safety of you, your loved ones, our cleaning staff, and others around us.
Non-Face-To-Face Contact
Non-Face-To-Face Contact
Non-face-to-face check-in/check-out
Non-face-to-face check-in by remote reception at the front desk
Non-face-to-face checkout by setting up a checkout post
Operation that minimizes the physical contact as much as possible
Amenity is delivered by doorknob using linen bag
Non-face-to-face garbage collection
Specialized accommodation without meals and without bar/lounge/restaurant
No key delivery by smart lock
Operation that does not require cash and card delivery by prior approval
Emergency response is available 24 hours a day (standby in another area)
Sterilization/Antibacterial
Sterilization/Antibacterial
Increased frequency of disinfecting work on high-touch surfaces
Guest Rooms: Door knobs, switches, remote controllers, furniture, home appliances, etc.
Common Area: EV, guest room door, video call device and more
Cleaning Department: Storage room door, cleaning tools, door to staircase (emergency exit)
Use of virus disinfectant spray
As part of measures against the COVID-19, we disinfect surfaces during cleaning.
Prevention
Prevention
Cleaning Staff
Hand washing, gargling, wearing masks, and regularly implementing alcohol sanitization
Alcohol disinfection on hands should staff need to meet guests in person
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