Student Resources
Attention seniors!
All graduating students should visit the Senior Technology To-Do page for important information!
Password help
Forgot your email/Google password? Click here for help!
Your password will be sent to an alternate email and your Homebase teacher. The reset form is alaso vailable in these languages:
The School Counselor's office can reset your Infinite Campus password. Click here to go to their site to fill out the reset form.
Your IC password will be reset and emailed to you so make sure you are checking your email!
Other password help...
Smartpass - use the Classlink app to sign in to Smartpass. If you are having login issues, please delete all your history/cache from both Safari and Chrome. If you are still haveing issues after deleting your history, you can email Mrs. Davies
Delta Math - Synched with Google Classrooom. No need for a separate login.
College Board - Students must go through the password reset process on the College Board website. Click the link that says "Need help logging in?". DO NOT create a new account if you have already created one. The only way to un-do duplicate accounts is to call the College Board directly.
Naviance - Contact your School Counselor for help with Naviance.
Lexia - Use the Classlink app to sign in to Lexia.
IXL - Use the Classlink app to sign in to IXL.
Common tech issues and solutions
I have an app that is stuck loading
Click and hold the app that is stuck loading. When the pop- up menu appears, select “Cancel Download”.
If “Cancel Download” does not appear in the pop-up menu, select “Prioritize Download” and then delete the app. You can re-install the app from Self-Service after deleting it. (Wait until all apps are no longer stuck before trying to download an app from self-service.
I can't write or draw in Notability
This Notability issue is pretty common when people use an Apple pencil or other paired stylus and then try to go back to a regular stylus or finger.
Open a Notability file
Click on the 3 dot menu
Select “Info”
Select “Disconnect”
My keyboard isn't working:
Try a power reboot: Hold down the power button and home button at the same time. Keep holding until the power goes off and keep holding until the Apple logo appears. You could be holding for 1-2 minutes... once the apple logo appears you can let go. This fixes the connection between the keyboard and iPad in most cases.
My screen is slow to respond or is not responding (stuck)
Same as the keyboard fix above... Try a power reboot: Hold down the power button and home button at the same time. Keep holding until the power goes off and keep holding until the Apple logo appears. You could be holding for 1-2 minutes... once the apple logo appears you can let go. This fixes the connection between the keyboard and iPad in most cases.
My charger isn't working:
Don't throw it out! Email Mrs. Davies to schedule a time to bring in your broken charger for a replacement.
Lost Charger:
If you lost your charger you will have to replace it. You can purchase one from the school ($15 cable / $15 block) or purchase one on your own.
I can't find an app I am looking for:
Some apps are pushed to student iPads through the Self-service app. If you are looking for an app that is not on your iPad, open the Self-service app and see if you can find it there. If the app is not in Self-Service, email Mrs. Davies.Tip: using the search feature on your iPad only shows apps that have been downloaded and will not search for ones in the Self-service app.
I don't know my password:
See the directions above on this page for help with passwords.
My iPad screen is damaged:
Email Mrs. Davies to schedule a time to have it replaced. Make sure you back everything up first (see below).
My iPad isn't charged:
It is each student's responsibility to charge their iPad at home so that it has a full charge to start the day. If your iPad is not charged, you may ask your teacher if there is one you can use in the classroom or you may ask permission to go to the Learning Commons and use the charging station. If your charger is broken or lost see the steps above.
I am not receiving emails from my teachers:
Your teachers may have told you they sent you an email but you did not receive it. Please check your "Spam" folder in your school email account. For directions please click here: Check Spam folder on iPad
If you use any of the following apps you should be backing them up to Google Drive on a regular basis. Click HERE to get help with backing up your files.
Notability
Pages
Keynote
Voice Record Pro
Photos
Managing Airdrop settings
Airdrop on a Mac
Airdrop on an iPAd
Airdrop on iPhone
Self Service
The Self-service app on student ipads has many apps you may use for your classes. If you can't find an app on your iPad, open Self-service and look there!
Sometimes Google Classroom can experience technical issues, like not loading a page or docs not submitting properly. The good news is that by trying a few steps one can get it working again.
Email tips for students
Labels
Create labels (like folders) to organize your emails. Labels can also help you locate important emails later, while not cluttering your inbox. Click here for instructions.
Better communication with teachers
Getting help via email is not as easy as chatting face to face with teachers. With good email strategies, getting help can be much easier. Click on the following doc to learn some good email tips to help you communicate more effectively: Click here for the doc.
Managing Spam and Phishing emails
This video will walk you through identifying spam and phishing emails, as well as how to manage them.
Need a photo for your project?
There are many great alternatives to Google Images when trying to find an image for your project. Check out these 9 sites to find the perfect photo
