Functions

The functions of E-commerce are as follows:

1. Registration - In order to make a purchase, users must register with the online shopping site. the customer must register with name, email-id, contact number, password, etc. once registered with the site, the customer can browse the site to select products which they want to purchase.
2. Electronic Data interchange (EDI) – It is an important element of e-commerce. EDI facilitates transactions of recurrent trade exchanges between B2B. Edi is widely used by large retail outlets when trading with their suppliers and vehicle companies when trading with the suppliers for bulk supply of parts
3. Orders - E-commerce facilitates placement of orders by the buyers. on receipt of the order, the seller processes the order. Once the order is processed, the seller delivers the product to the customer. the seller must undertake proper order management.
4. Logistics – After the processing of order, the seller has to pass on the order details to the logistics team. The logistics team sees to it that the products are delivered to the customers in given time. The logistics department handles various activities like packing, tracking and delivering the products to the customers
5. Payment – The payment system is a mechanism that facilitates dialogue between the parties involved in financial transactions: the bank, the store and the customer with their debit/credit card. When a customer puts in his debit/credit card number after ordering a product, the bank checks the customer’s account and decides whether to authorize the payment or no.
6. Consumer research – Large e-marketers conduct consumer research to obtain feedback on the satisfaction level of customers. The e-marketers may also obtain suggestions about improving the product.