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Verizon has a history of outsourcing various tasks and roles to external companies, both domestically and internationally. This includes customer service, IT.
In the realm of customer service, Verizon has been known to outsource its contact center operations. This approach can help the customer service team work more efficiently, delivering a reliable solution with 24/7 performance. However, there have been criticisms about the quality of service and the impact on jobs, with claims that Verizon has sent thousands of jobs overseas and outsourced even more to low-wage contractors.
In terms of IT, Verizon has outsourced a significant portion of its IT operations to India-based Infosys in a deal worth $700 million, which later grew to about $950 million. This move was part of an effort to cut employee rolls and lower operating costs. The deal involved transitioning many of Verizon's IT employees to Infosys, where they continued to perform their functions as IT Managed Services for Verizon
References:
Attrition is about 17% at Infosys, the company Verizon is using for outsourced IT. (2019, April 19). Fierce Wireless. https://www.fiercewireless.com/wireless/attrition-about-17-at-infosys-same-company-verizon-using-for-outsourced-it
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