Layerview

Business Layer

• Represents Verizon's core business processes, goods, and services.

• Involves activities like product offerings, customer relationship management, and sales.

• Focuses on delivering value to customers.

Application Layer

• Encompasses software programs supporting the Business Layer.

• Includes Verizon’s applications for customer interactions, transaction processing, and service delivery.

• Crucial for automating and facilitating defined business processes.

Technology Layer

• Represents the infrastructure supporting the Application Layer.

• Involves hardware, software, and networks like servers, databases, and communication tech.

• Essential for the operation of customer-facing applications and systems at Verizon.