Outsourcing and Leadership

Strategic relationships are employed by DBS Bank as a means of outsourcing infrastructure, technology, and competencies rather than developing these internally. They can save expenses in this way. Call centers, software platform administration, application testing, cloud hosting, data centers, and some functions are typically outsourced. Experts will handle the specialized activities, allowing DBS to concentrate on value-added work that is in line with key company priorities. To guarantee that outsourcing produces efficiency gains while maintaining quality and data security, DBS makes sure that vendors are carefully chosen and managed.

 Making banking easy, clear, and invisible for clients is a top priority for DBS Bank's management. They support constant attempts to defy industry rules, as well as innovation, digital adoption, and agile working practices. The bank's transition will be led by the next generation of leaders, which DBS is training for. The organization as a whole is led by example, and they have high expectations for customer service. To keep up with trends that are reshaping finance and simplifying banking, they lead change projects and adopt emerging technology in progressive ways.