Operating Model

DBS Bank has implemented a Coordinating Operating Model to seamlessly connect data, technology, and business processes across the organization. This integrated model enables DBS Bank to achieve operational efficiencies through standardized, streamlined processes, IT systems, customer interactions, and data flows. The global integration of DBS Bank's data estate further allows for customized product development tailored to local market needs. Underpinning the operating model is a digital platform that facilitates superior customer engagement, governance, and continual enhancement of the model itself. Through rapid integration capabilities, the Coordinating Operating Model allows DBS Bank to swiftly launch innovations and services to market. Propelling these efforts is DBS Bank's ADA (Advancing DBS with AI) team, tasked with leveraging approaches like PAAS to embed machine learning across business functions. Powered by data and AI, the operating model aligns with DBS Bank's digital transformation objectives to cement its position as a digital leader in banking. 

                                                                                                               DBS Bank Operating Model