Examsoft Support Link
It is IMPERATIVE, as noted in the Examplify System Requirements, that you are logged on as an Administrator. If you are NOT logged on as an administrator, follow the instructions in the attached document. You must install the .exe file as an administrator as well as running Examplify as an Administrator.
IMPORTANT: Before taking an exam in Examplify, you are required to temporarily disable your antivirus software.
(NOTE: Your anti-virus is disabled only while taking your exam. During this time your PC/Laptop will be locked down and completely "offline" and thus unsusceptible to any web based virus or malware. You will re-enable anti-virus immediately following your exam)
https://support.examsoft.com/hc/en-us/articles/11167774778253-Disable-Your-Antivirus-Software
The "video guides" link above has very helpful "how to" videos on the following (we are using the Legacy Portal):
What is Examsoft
Student sign in
Downloading Examplify
Disabling antivirus
Downloading an exam
Passwords
Taking an exam (part 1 and 2)
Troubleshooting during an exam
Student portal results LP