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IT Support: it@ie.edu +34 91 5689623
IT Support: it@ie.edu +34 91 5689623
Requirements
Requirements
1. Cable connection preferred over wifi or 4G.
2. Headphones/Headset with Microphone attached- Connect the headset before accessing the videoconference link.
3. Webcam needed
4. Open only the applications need for the class to save bandwith.
1. Install adobe Add-in
1. Install adobe Add-in
For Windows: http://www.adobe.com/go/Connectsetup
2. Test Mic and Audio
2. Test Mic and Audio
Every tiem before each session
1. Meeting
2. Audio Setup wizard
Go through the 4 steps
3. Run Connection test
3. Run Connection test
Run before sessions every time you change computer or location
1. Help
2. Troubleshooting
3. Run Diagnostic Test
https://ieuniversity.adobeconnect.com/common/help/en/support/meeting_test.htm
Close all the applications except adobe conncet
If you are an internal teacher, logging in with the native application to enter with user @ faculty.ie.edu,
otherwise, if you log in from the browser, your user @ ie.edu will automatically recognize you and you will have to delete cookies or open a Incognito window in the browser.
Link to refresh your cache:
If you have connection issues, change the video quality to LOW in:
Meeting-> Preferences-> Video
The technical quality of your online classes requires that you have a computer with a webcam, microphone, and speakers. If you need one of these items, please send a petition through Service Desk, in your Campus online, or contact us at +34 91 5689623 or it@ie.edu.
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