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Customer Feedback

We welcome feedback and any comments which may help to improve our service, please leave your comments  HERE
 Or leave us a Google review HERE

Please click on letters to enlarge

From the moment I sent my first enquiry email to when the guys made the final tweaks
to the sets on my front door , the service and workmanship was superb.
All work carried in a polite, clean and tidy fashion.
I cannot praise the work crew enough.
I always try to use local trades people and I certainly made the right choice.
Well done Alan and team.
Mr Johnson    

Used Thrapston Glazing to repair a leak in our conservatory. Very Professional and an excellent service. Happy to recommend them.
David P Stanwick 08/07/2019

I cannot praise too highly the service I recently received from this small but very efficient company. The quote, the tidiness of the work carried out, staff politeness, all excellent. thank you. Mr Howard Roberts 22/12/2017

Dear Alan,
I cannot thank you enough for all your tireless efforts to track down the paint code for the front door Thrapson Glazing installed back in 2013, and then for ordering in the paint for me.  Really first class after sales service.  Much appreciated.   Thank you also for the sanding blocks and advice on preparing the door surface and using the paint.  Really helpful.  
Such service and attention to detail is a rarity these days.
With thanks  from a very satisfied customer.
Kind regards,

"Hi Alan,
I would just like to say a very big thank you for the work that has been done here this morning. From your first visit to us, to the installation of our new glass your service has been first class.
I wouldn't hesitate to recommend your company to family and friends.
Thank you once again"

"Thank you to Thrapston Glazing for the prompt work. Everything from the initial contact to measuring up for the replacement glazing and the installation was well communicated. Eleven windows replaced to my total satisfaction. Simon, Denford."    07/03/2017

"Thank you very much for all the repairs you have done to our windows and doors.
We are extremely delighted with the service you have provided and at a very reasonable price.
We would highly recommend you to friends and neighbours and would not use any other company".
Thank you again.
John and Jenny Hyde.   16/01/2017

"Once again many thanks for your quick response and the  problem solved of our back door which we could  not open! we would not hesitate in using your company for future work". 
P&D Smith

"I am writing to confirm that the above invoice was paid on Monday, 16th May via 
bank transfer.
The work it relates to was completed on Friday, 13th May and I would just like 
to say "Thank you" to the two gentlemen who did the installation. They were 
both courteous and efficient and completed the work without any fuss. I would 
be more than happy to recommend your company in future.
Regards" 18/05/2016


"Good morning Alan
I just wanted to drop you a note to say thank you for your help. Your guys came this morning and have done an excellent job, in fact the door opens and closes 100 times better than it did before. Very professional and very impressed". Thank you.
Kind Regards Philip              15/02/2016


Our Customer feedback letters

We will always look after our customers and honour our guarantees and for this reason most of our work comes from recommendations.
If a problem is reported one of our engineers will visit the property, he will often be able to sort out the problems there and then, if this is the case he will give a firm quotation before any work starts. If parts are needed he will send a written quotation by post or email, once the customer is happy with the quotation we will order the new parts and advise a fitting date as soon as the parts arrive.
We will always make sure the property is secure if the problem is a faulty door or window lock until the new parts arrive.
By only using quality parts we minimize future problems occurring, good quality fitting engineers also make a huge difference and in our opinion we have a team that is second to none.