Unit I Introduction to Information System
Foundations of Information Systems: Need and objective of Information systems. Components and resources of information systems, Types of information systems: Operations support systems and
Management support systems.
Management Information Systems: Definition, role and impact of MIS, Functions of the managers: planning, organizing, staffing, coordinating and directing, MIS as a support to the management
Management of Business: Concept of Corporate Planning, Essentiality of strategic planning, development of business strategies, types of strategies, MIS for Business Planning
Unit II Decision Support Systems
Decision Support Systems (DSS): Concept and philosophy, Characteristics, Components of DSS, tools, Using Decision Support systems: What-if analysis, sensitivity analysis, Goal-seeking analysis, Optimization analysis, GDSS, programming languages for DSS Data Warehouse in decision making, Data Mining for Decision support, Artificial Intelligent Systems, Knowledge Based Expert systems, GIS
for decision making process.
Unit III E-commerce
Electronic Commerce Systems (eCommerce): Introduction, scope, B2C, B2B and C2C, C2G, G2G, Essential e-Commerce processes, Electronic Payment Processes, m commerce, E-governance, basic
principals and emerging trends.
Customer Relationship Management (CRM): Introduction, What is CRM? Three phases of CRM, Benefits, challenges and trends in CRM, E-ERM
Supply Chain Management: Role of SCM, Benefit, Challenges and Trends in SCM
Unit IV Applications of MIS
Applications in Manufacturing Sector: HR Management, Marketing Management, Finance Management, Materials Management and Marketing Management,
Applications in service: Banking, Insurance, Airline, Hotel, Hospital, Education
Cross-Functional Enterprise Systems: Introduction, Collaboration systems in Manufacturing, Enterprise application Integration, Transaction Processing systems
Unit V Enterprise Management Systems
Enterprise Management Systems (EMS): Introduction, Enterprise Resource Planning (ERP) systems: Basic features, benefits, selection, implementation, EMS and MIS
BPO Services: Business Process Outsourcing , What is BPO, Voice BPO, Inbound Call Center Services, Outbound Call Center Services, non-voice BPO, Scope of BPO, challenges in BPO management
ITES: Objectives of ITES, ITES Services and applications like Medical Transcription, Document Processing
Unit VI Security and Ethical Challenges
Security and Ethical Challenges: Introduction, Ethical responsibility of Business Professionals, Cyber Crime, Hacking, Cyber Theft, Software Piracy, Patents, copy writes, Privacy issues, Health issues, cyber laws and Information Technology Act
Disaster management, System controls and audits, Contingency management and their solutions.
Global Management of Information Technology: Cultural, political and Geo-economic challenges, Platforms and Data access issues
Text Books:
1. O'Brien James , "Management Information Systems” , 7th Edition, Tata McGravv-Hill Publishing Company Limited, ISBN 0 - 07 –0622003-2
2. Rober Schulthesis, Mary Sumner, “Management information system” , Tata McGraw- Hill Publishing Company Limited, 0.07.463879-3
3. Arpita Gopal, Chandrani Singh, “E-world Emerging trends in Information Technology”, Excel Books, 978-81-7446-732-4
Reference Books:
1. KC Laudon, JP Loudon, “MIS Managing digital firm, Person Education” , 978-81317- 1413-7
2. Jawadekar W., ''Management Information Systems", 2nd Edition, Tata McGraw-Hill Publishing Company Limited, 2002, ISBN 0 -07 - 044575 - 3
3. Lucas Henry C., "Information Technology for Management" Edition, Tata McGraw-Hill Publishing Company Limited, 2004, ISBN 0 - 07- 047242- 4
4. Post J, Anderson D., "Management Information Systems” 3rd Edition, Tata McGraw-Hill Publications, ISBN 0 - 07 - 049940 -3
5. Gupta L., "Management Information Systems: A Managerial Perspective", Galgotia, ISBN 81-7515-085-8
6. Brendan Read : Designing the Best Call Center for Your Business, 2nd Edition , CMP Book, ISBN 1578203139, 9781578203130