FAQ

1) What is your procedure to handle no pay or late pay tenants? is it part of your regular management tasks? 

 Call or tax or email to reminder customer in 2nd of each month if not received the check on 1st of the month. Most time will talk with tenant and ask if there are any other issues etc. Reminder them about the 5% penalty if after 5th. During holiday season give people a little bit more room. After 5th of the month, first time will waive customer late fee as courtesy but not on 2nd time. But if customer tell me they have difficulty and promise a date, normally will consider it first time but not 2nd time. If client has no job, will notice customer to move out ASAP. 

 2) For repair requests, my current manager will differentiate maintenance work from repair. The former is something like battery replacement, sink clogging caused by tenant improperly usage. These will be tenant's responsibility to pay the service fee. I'm not very sure about that. It's hard to say normal wear and tear or tenant's problem. For under $35, I normally let tenant handle it in lease. We normally purchase liquid plumbing (1 bottle) and pour it every quarter or half year at owner's cost since many tenant don't care and cause clog. For major repair like water heaters, it needs to apply for the city permit before changing it. I need to be informed first if these items occur. Please clarify how you handle these issues, thanks. Really? I normally ask handy directly to directly fixed it or replace it since most time tenant want water asap. If your property need this special permit, I can report to you first.