- Classroom teaching experience in a variety of settings with primary, secondary, and adult learners
- Educational technology integration experience including teacher training, learning management systems and device usage from policy setting and evaluation to deployment and maintenance
- Professional experience and leadership with curriculum development, criteria based assessment schemes and administrative organization and digital records-keeping
- Educational Content Development (Articulate, Adobe, Camtasia, +)
- HTML5/ CSS/ JS/ Python front-end Development
- Educational Technology application and training
- ELA/ ESL/ CS/ STEM curriculum design
- IGSCE/ IELTS/ TOEFL/ SAT test preparation
Educational Development
Learning and Design Sr. Consultant Stanford Health Care, 2019 - Present
- Designed, developed, and deployed multiple course modules for 5000+ staff Stanford Hospital activation
- Managed training and support for LMS (HealthStream) departmental leadership
- Instituted QA system for internal and contract development
Director of Customer Support, Lanetix, 2017- 2019, San Francisco, CA
- Managed global team to deliver decreasing resolution times consistently meeting SLA commitments
- Designed technical support strategy resulting in 50% yearly increase in CSAT
- Developed engagement methods to drive customer renewals resulting in 95% retention rate
- Engaged customer feedback through NPS surveys and UX interviews
Customer Success Manager, Conceptua Math, 2016, San Rafael, CA
- Designed onboarding and support system, including training and management of support team
- Improved effectiveness of content by designing a comprehensive quality assurance program
- Led data-integrity overhaul of CRM database and sales pipeline structure for maximum efficiency in account management and lead conversion
Learning Tech Product Manager, Center for the Collaborative Classroom, 2014 – 2016, Emeryville, CA
- Created training courses serving thousands of teachers in hundreds of schools
- Improved teaching effectiveness, learning enhancement, and UX of multiple EdTech products
- Conducted research and provided input on emerging K-12 technology trends
- Enhanced user support system, including knowledge base and agent workflow
Instruction
Lead Instructor, Bay Area Summer Enrichment (BASE) Camp, 2014, Sunnyvale, CA
- Developed curriculum and course materials covering fundamentals of Python programming
- Led groups of middle school students through iterative game development process
Digital Communication/ Computer Science Teacher, The Smith School, 2012 – 2014, NYC
- Worked in small groups to provide individual instruction for 7-12 grade students with demanding IEPs
- Developed a computer science curriculum promoting online citizenship and digital literacy
- Connected learning with technology by managing lab and LMS
Language Teacher /Consultant for Peace Corps 2010-2012, Nazarbayev Intellectual School, Kazakhstan
- Wrote and implemented Critical Thinking course and English courses including:
- Development of an English curriculum Grade 7-11, Criteria based rubrics for marking writing tests, Weekly learning objectives and materials with Critical Thinking/IELTS/English teachers, Subject needs analysis and action plans
- GCSE/IGCSE/IELTS/SAT/SET Preparation Classes planned and conducted
- Planned and led English subject professional development in groups and 1-on-1 support
- Proposed and instituted school-wide electronic timetabling program (aSc) and provided ongoing support to administration, which led to national adoption of resource using my training materials
- Trained teachers on use of new educational technologies including software and hardware
- Planned and conducted a 2 week summer camp for 90 students focusing on research projects and including staff from multiple subject areas as well as 10 native-speaker volunteers
Language Teacher for JET Program 2005 - 2009, Fukui Commercial High School, Japan
- Selected by Japanese Ministry of Education and Ministry of Foreign Affairs to help promote foreign language education and grassroots internationalization in Japan
- Collaborated with Japanese teachers of English to design and implement EFL curriculum for 1200 high school students
- Redesigned and revised an English Oral communications textbook for 1st year high school students
- Planned and led an annual 2 day English seminar attended by 100 students and 20 teachers from neighboring schools
- Planned and supervised workshops at conferences for Japanese high school teachers and fellow Language Teachers
- Prepared students for university English entrance exams and national speech contests
President of Fukui Japanese Exchange and Teaching Association, 2007-2008, Fukui City, Japan
- Supervised an international staff and coordinated a professional support network for foreign teachers
- Provided support for Board of Education conferences, orientations, and teacher training seminars