Help! Blank Screen!

Every time i try to open Google SketchUp it always comes up with a blank white screen. I've tried for ages trying t make it work but it never seems to budge.

I've been on it once only and had a quick look around. Then I came off

of it, next time i try to go on it didn't work, only a blank screen. I

can still see the menu bar and all tools but the building are is

completely white.

Thanks for your time

Fabahistin

bad OpenGL support of used video driver => update video driver or switch to a decent video card

a further processing obviously requires you to provide information

concerning used operating system, video card (make and model) as well

as exact video driver version.

hth,

Norbert

www.sketch3d.de

Thank you, I will bare this in mind

Fabahistin

I have the same problem: a blank white screen when working with hardware acceleration.

Sketchup worked but stopped working once I installed newer nvidia

drivers to fix other problems on my system (issues more important than

SU)

Lastest Nvidia Driver 182.08 (released today)

Sketchup 7, Maintainance Release 1

Vista 64Bit SP1, 8 GB Ram, 2x Nvidia GTX260, 4 displays

I've tried all the 3D-options in the Nvidia Control Panel, nothing

helped.

Using only one display did not help.

Working without hardware accelaration is not an option. Neither is

switching back to an older driver version.

I really liked to see a solution for this from either the sketchup

team or nvidia :(

When you tried the 3D options in the nVidia control panel, did you try turning off conformant texture clamp? A few people had good luck with that.

Did you try working without fast feedback by disabling it in SU

preferences?

Nail nVidia support for removing some of the OpenGL function calls it

used to have in its driver. To work with hardware acceleration, SU

requires graphics cards with 100% compliant OpenGL cards. You no

longer have one.

thanks for answering.

Yes, I tried turning off conformant texture clamp. I also set it to

"use openGL specification", in fact I tried every nvidia option

available.

And I also played around with the fast feedback option in SU. Didn't

help either.

Anyone more ideas other than older drivers?

The most ironic thing is nvidia's big new feature in the 182 driver

series: they claim full openGL 3.0 compatibility. Well, obviously they

dropped openGL 1.5 compatibility for that.

You can try setting up a custom control panel, overriding the global settings, just for SU like those who can use partner-certified Quadro drivers Nvidia OpenGL Issue - Help found!

Note that anisotropic filtering is off.

Tried double-clicking on an existing file to open SU?

Is the Learning Center toggled off within SU?

There's also the chance some process is interfering with SU. Disable

Data Execution Prevention - tip on bottom of page

https://sites.google.com/site/sketchupsage/problems/pc-install#TOC-Operating-System-Reviews.

Another Vista-person was able to open SU first thing when Vista first

opens, before all start-up are loaded.

Have you tried troubleshooting Vista for some conflict

http://support.microsoft.com/kb/950685 specifically booting in safe

mode to try SU then doing a clean boot and try SU again? Safe mode

loads the minimum processes and drivers. The video driver is not

loaded. A default MS driver is used instead. Clean boot isn't as

extreme as safe mode. Keep a log of running processes in each state.

And make the log as soon as the system starts so it doesn't get overly

cluttered. Make a process log in normal for comparison. I've made

such logs with the free utility HijackThis to track down naughty a

process.

Hey I have the same problem. Can you kind of tell me how step by step?

Bike,

Did you try changing the settings in the nVidia control panel, as

described in the link provided by catamountain?

Nvidia OpenGL issue - Help found!

...and, did you download the latest nVidia driver for your video card?

...and, have you verified that your graphics card is a quality, OpenGL-

compatible 3D card?

(Note that this particular discussion thread is specific to nVidia.)

Taff