Rate Schedule
RATE SCHEDULE R:1.3
Second Energy Technology Consulting
Rate Schedule is categorized in the three categories: PDF
Standard, Non-Standard, and Miscellaneous Rates
Standard Hourly Rate: ......................$125.00 per hour - * INCREASE EFFECTIVE 1/1/18
Standard Travel Time Rate: ............ * $1.15 per mile round trip - * INCREASE EFFECTIVE 1/1/15
Standard Operation HOURS: Monday through Friday 08:00 – 17:00 ET USA.
Company Holidays Excluded.
Standard Rate applies to:
On-site time.
Verbal telephone assistance is billed at the standard hourly rate.
Hardware service is billed at the standard hourly rate.
Troubleshooting is billed at the standard hourly rate.
Labor (to replace parts) are billed at the standard hourly rate.
In-house depot activity is billed at the standard hourly rate.
Telco on-line communication computer to computer & voice support is billed at the standard hourly rate.
( Parts, Misc. Expenses and Telephone line charges are extra. )
Hardware & Software services as supplied and supported is billed at the standard hourly rate.
Sales Technical Design and Configuration are billed at an hourly rate.
Engineering services are billed at the standard hourly rate.
Minimum Billable Charge:
The minimum field service charge is billed at one-half hour minimum as applied by the technician.
The minimum standard billing amount is one-half the Standard Rate, $50.00
Daily Rates, Term Activity, and Proposals may apply.
Travel expenses are billed extra, such as mileage, tolls, and parking, etcetera.
Non-Standard: ...........................Hourly Rate of $150.00
Non-Standard Operation HOURS: ... Monday through Friday outside 08:00 – 17:00 ET USA, and Saturday.
Sundays & Holidays are double standard Rate as personnel are available - $200.00 per hour.
This rate is billed as an off hours rate. At the request of the customer, SEtc may opt to extend a service call, over the defined standard time, and will be billed at the non-standard rate.
Miscellaneous: Charged according to the following guideline:
Custom Programming Projects may be bid.
Job, Weekly, and Term Rates are available by Proposal.
For extended distance sites, per diem and travel expenses are additional. These billable items are applied at the discretion of SEtc only.
On-site Service Response Estimates
Standard Contract Response Time Goal is within nine workday hours.
Contract calls are performed within stated contract terms.
Billable & Manufacturers’ Warranty Response Time (non-contract) is nine to twenty-four workday hours.
Vicinity response, no additional travel charges, is one day to two workday weeks.
* Expedite service charge is billable at non-standard hourly rate schedule, $250.00 additional.
On-call billable (non-contract) goal for service response is one to three business days.
Prices & offerings subject to change without notice: Factory and Technical Support Telephone Service Assistance required by Technician is extra. Specific equipment rates and sub-contractor rates may vary. All responses are subject to minimum charge at the will of SEtc. All shipping is assumed and at the expense of the client. Shipping UPS Ground Insured is implied and may be used for the client, unless otherwise specified. SEtc will normally ship best way if not specified. All shipping is the Client’s responsibility as to any and all damages, claims, and or loss, etc. A minimum shipping charge is $10.00. SEtc is not liable for any repairs required to any client’s system(s) for any failure that occurs while the system is under our care, and that the repair of any such failure old or new, is the sole responsibility of the client. The client having delivered the system to SEtc for service, accepts these conditions, statements, and obligations freely. Sales and service of all products is conditional but not limited to SEtc General Contract, Limited Warranty, and Sales Statements as defined by SEtc at anytime, and the Laws of the Commonwealth of Pennsylvania, U.S.A. Limited General Service Warranty Statement available on request.