benefit
Benefit
Appropriate funding and targeting of investment in IS, based on business need:
maximized return on IS investment and the cost-effective provision of IS services together with more efficient use of IS resources, leading to a reduced Total Cost of Ownership (TCO) and long-term reduction of costs or an increased investment in new initiatives or business projects
improved use of suppliers with more effective negotiation of better contractual terms and using supplier’s economies of scale
Improved quality of service:
improved quality of service to the business, with IS processes that truly underpin and align with business processes, leading to improved business productivity and revenue
projects more likely to satisfy customer needs
Improved relationships and communication:
consistent and more business-focused service delivery, where services and their delivery are more closely aligned to business requirements, priorities and impacts (e.g. incidents, problems and changes) because of improved communication and information flows
planned purchase, development and implementation more aligned to business priorities using Portfolio Management techniques
better business focus and management information on IS processes and services
improved working relationships with IS and its suppliers, through better interfaces and contacts
Improved business operation:
improved ‘time to market’ for new business products and services, from a more responsive IS unit, with improved definition of business requirements
projects and changes implemented to agreed quality and targets, which more accurately reflect business impacts and urgencies
faster and improved quality of IS support and response to business needs by more rapid and accurate identification of business requirements
IS service continuity and recovery more aligned to business impact, urgency and need
business needs accurately and speedily reflected into the IS environment
co-ordinated changing business needs with an evolving IS environment.