Mohd Rizal Razalli

Materials

Syllabus (Please refer to the class schedule)

Class schedule (silibus)

ASSIGNMENT AND ASSESSMENT

No

1

2

3

Assessment

Group Assignment

Presentation

Individual Assignment

Marks

15%

10%

15%

Note

COVER FOR GROUP ASSIGNMENT

COVER FOR INDIVIDUAL ASSIGNMENT

Example of concept paper: 1= Service Quality

Problem Solving Assignment

10%

COVER FOR PROBLEM SOLVING

Producer Click here

Customer Click here

PROBLEM SOLVING: PRODUCTION DAY RESULT (Sample Report)

Winner: GROUP

1st Place: GROUP

2nd Place: GROUP

3rd Place: GROUP

The detail result is HERE

Feedback from students is HERE

Example of House of Quality

Class Assignment: SERVQUAL QUESTIONNAIRE

Online Quiz

YOUR CARRY MARK

5%

5%

CLICK HERE

Google Sites

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