Needs and expectations

Needs and expectations of customers concern one or more of :

• 1. Appearance

  2. Timeliness

  3. Accuracy

  4. Performance

  5. Reliability

  6. Usability

  7. Serviceability

  8. Durability

  9. Costs

  10. Responsiveness

  11. Adaptability

  12. Dependability

Next ...

PROJECT MANAGEMENT BAROMETER