The villa is situated in a private complex with electrically-operated security gates at either end. These are opened and closed by the remote control on the key ring. Drive up to the gates and press the remote key for operation. The gates can be opened manually using keys on the key ring. All other pedestrian gates to the complex have a coded lock. The code for the gates is 03170. Please ensure the gates are shut after entry & exit.
We know people arrive at all different times, so we always leave ourselves some water, wine, beer and soft drinks in the cupboard in the living room. You can help yourself to this until you go to the shops but please replace this before leaving. Normal shopping hours are 09:00 to 21:30 Monday to Saturday. Carrefour is open 7-days per week with the same opening hours. The local supermarkets, Consum, Aldi, Tesco and Lidl are open 7-days in the summer months. Lidl is always closed on Sunday outside the summer months.
Each room has a ceiling light/fan. In the lounge and bedroom-1 these are operated from the remote control located by the main switch. Turn the main wall switch on and then operate the light and or fan from the remote. Detailed instructions to change the colour temperature of the light are in the drawer under the TV. The light/fan in bedrooms -2 and -3 are operated by wall switches and hanging cords on the ceiling light/fan. The light is indicated by the bulb cord and the fan by the fan sign. The fan has three settings, one pull slow, two pulls fast, three pulls on/off. The fan/light can be operated together or independently
Initial Setup
The LCD Television, Media Player and Internet Router are plugged into one extension lead behind the TV unit in the Lounge. Plug the extension lead into the nearby wall socket when you arrive (please unplug this when you vacate the premises on your last day).
Select the Red Standby Buttons on the LG TV Remote (thick one) and the GI Media Player remote (thin one) - LG appears on TV, Blue light displays on Media Player.
English TV label should display momentarily on the top right of screen, then after 15-20 seconds the last viewed channel will display.
Selecting English TV Channels
Using Media Player remote control (thin one), select the OK button to display the channel list. Use the Up and Down cursor controls (above/ below OK button) to highlight a channel then select OK to view it.
Troubleshooting
Media Box / English TV does not display - ensure TV has the correct input selected by using the TV remote control (LG), activate the cursor using the 'mouse' button on the TV remote (between the 3D and settings button). Select the 'X' at the top right of the screen then select 'English TV' option.
HD or SD - Occasionally when the Media Player first launches it will present the option of HD or SD. Please select HD option for the best picture.
Additional TV Services
To access Netflix, Amazon Prime and Youtube, using the TV remote (fat one) select the button with the House icon and 'Recent' label - shortcuts for the aforementioned services will display along the bottom of the screen. Select the appropriate shortcut for your desired service. NB you will have to use you own account details to use these services
Television in Main Bedroom
The TV in the main bedroom is connected to a 'ROKU' internet box. On the ROKU home screen you will find a shortcut to 'FilmonTV'. Launch this app to access all live UK channels
Spare batteries for all remotes can be in the bottom utility draw, located in the Kitchen.
Fibre optic cable WiFi at a nominal 50Mbps is available throughout the villa. The user name is Telfy_19586 and the password will be given to you with the keys.
The water boiler is located in the outside cupboard and it should be activated before your arrival. If not, the main boiler plug and socket is located directly underneath the boiler. It is on a timer so can be left on throughout your stay. The preset thermostat will ensure you always have ample hot water. Please unplug upon departure.
The modern cooker consists of an electric hob and oven. The hob is operated by touch sensitive controls. Hold your finger on the power button to activate, select the hob number to use and adjust temperature with the up and down arrows. There is also a lock button which ensures the hob does not turn on when not in use. The lock is activated and deactivated by pressing the button for 2 seconds.
The washing machine is located in the outside cupboard and is operated with conventional controls. A dryer and basket are also provided for hanging out washing. An iron and ironing board are stored in the lift up bed in the upstairs twin room.
Air conditioning for upstairs is controlled from the master bedroom. On arrival, insert the card supplied into the a/c guard unit located next to the pool side exit door. Remove the card after it has been read. Power on the air con with the appropriate button in the master bedroom. Activate the 'cool' option then set the desired temperature. The fan speed should be set to auto or turned down to low during the night if it becomes too noisy. If you find the air conditioning does not activate for any reason, power off the main fuse by the poolside door, wait 10 seconds, then power back on. This resets the air con units.
The air conditioning is very powerful and expensive to run. We ask you to be respectful of this and only put the air conditioning off when you have the windows and doors closed. During the day, even in the heat of the summer, with the windows open and the ceiling fans on, the house stays fairly cool. Putting the air conditioning on for an hour or two, after dark, when all the windows have been closed, cools the house down perfectly well for the night.
Before leaving the property for the final time, switch off the a/c unit in the bedroom, wait for several seconds for the unit to complete its shut down sequence. Insert the card into the a/c guard unit by the poolside door, leave for 2-3 seconds for the card to be read, then remove the card and return it with the keys.
If your card runs out of credit during your stay, please switch off the a/c unit in the bedroom before changing the cards. Restart the a/c as above.
Additional cards can be purchased at €50 each.
There are 5 high quality sun loungers stacked on the garden patio. Cushions for the sun loungers are located under the pull-up storage beds, in the downstairs bedroom. Beach Towels can be found in the wardrobe.
All swimming pools can be used by villa occupants, however, please adhere to the rule board next to the pool steps. These include mandatory showering before entering the pool and no lilos in the pool. (Child floatation aids are permitted). We have some acceptable children's toys in the downstairs bedroom wardrobe. If you take the sun loungers out to the pool, please ensure that they are returned to the garden after use. The key to the sun lounger padlock is on the right side of the top drawer under the TV in the lounge in a small pot.
Beach chairs and portable sun umbrellas are in the storage box on the roadside patio. The key to the storage box padlock is also in the pot in the top drawer under the TV.
The fixed barbeque is situated on the road side patio. Just charcoal and flames are all you need for this authentic style of cooking.
The gas barbeque is by the outside cupboard. Please ensure the gas is switched off at the tank after each use.
If you are at the house when its colder, there are spare duvets either in the wardrobe of the bedroom you are in or under the lift up bed in the twin room.
There are a few medicines in the draw of the bathroom cabinet. This includes Plasters, Bite Spray, Savlon, Paracetamol and Calpol. Please check the dosage as some of these are Spanish and not necessary the same as English. It is your responsibility if you take these. The pharmacies in Quesada and by Consum are all very friendly and helpful (and most importantly speak English) for any non-emergency issues that may arise.
In Quesada, rubbish is collected from communal bins located in most streets. Any bin can be used. You will find one on the roundabout in front of the villa complex and the nearest one outside the side gate just along from our front patio.
In the drawers in the living room, you will find a variety of books. Please feel free to read any of these books and if you read any books when you are there, you can leave them in the draw for others to enjoy.
When its time to leave, please can you strip your beds and place the dirty bedding in the living room along with all used bath and beach towels including tea towel, hand towels, bath mats etc. Please could you ensure the cover is secured over the outside table, window blinds are lowered and all windows and doors are locked. Could you also empty the fridge of any perishable food and empty any bins used.
NB. Please leave the payment for the housekeeper (€50 plus €5 per adult) on the main table.
Our housekeeper/keyholder (Josie) lives nearby and if you have any questions about anything I'm sure she would be able to help. Her telephone number is +34 722 29 36 55. If you need to contact one of us back in England, please call Rachel on +44 7889 334502, Julie on +447973 110290 or Greville on +44 7805 292326.
Under the bed in the master bedroom and in some of the wardrobes are our families personal possessions, so please could you not touch these.
Please note that whilst we have full owners insurance for the villa, which covers short term lets, the use of all facilities and equipment within the house and complex is entirely at your own risk and no liability is assumed by, or transferable to, the owners.