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 Kristine Diamond  

• Technical Writer

• Process Writer

Detail oriented, Technical Writer of complex, copy, technical instruction, and process. Experience with content writing, process development, user guides, training material, operator manuals, and helps files. Six years of experience with event coordination, user experience, and customer support.

Skilled at development of complex material that can be easily understood by the technical and non-technical end user. Experienced in XML and HTML technical authoring and editing, art and illustration development, and publication of technical manual procedures in compliance with authoring guidelines and style guides. Familiar with MIL-STD, HIPPA, and ISO requirements. 

Experience working closely with customer, subject matter specialists, and design and engineering teams to help create and develop instructional documentation that is clear and concise in delivery of information. Excellent record of meeting customer needs, delivering comprehensive publications on schedule and within budget. 

Proficient with Adobe,  multiple CAD programs and Content Management Systems (CMS), IADS Publisher, Microsoft Office Pro, Excel, Power Point, Oxygen, Arbortext, Haystack/FLIS, Vasont, and MIL STD formatting requirements. Skills include:

• Publications Management

• Engineering and Design Team Collaboration

• Operations and Maintenance Publications

• Process Style Guides

• Copy Writing/Editing

• NMWR and DMWR Publications

• Validation and Verification Monitoring

• Technical Revision and Modification

• Engineering Change Proposal (ECPs)

• Development of Supportive Illustrations

• Parts and Tool Analysis

Safety team member, mentor for summer interns, new employee ambassador. Familiar with all aspects of daily business operations, office protocol and equipment. Internet and multi-media skills with high-level confidentiality.

Two Years of involvement as an Operation Manager of a non-profit venture to promote awareness and charities in the city of Detroit. Provided technical support for administration in all aspects of daily business operations, staff scheduling, employee training, vendor accounts, payroll, database management, spreadsheet development, and weekly report analysis. 

Administrative support and customer service in a medical environment as advocate for cancer patients in treatment.  Medical verification, customer service, research and documentation. High level of confidentiality according to HIPPA guidelines and ISO compliance.

I support and participate in the revival of Detroit, diversity and inclusion, education of our youth, the protection of our planet's resources, and humane treatment for animals. 

My work ethic is unshakeable, I work hard at cultivation of team fellowship, professionalism and reliability.

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