Skills:
Event Coordinator and Program Manager
Publications Management
Instructional, Operations and Maintenance Publications
Copy Writer/Editor
Process Management and Style Guides
NMWR and DMWR Publications
Illustrations Development
Parts and Tool Analysis
EXPERIENCE:
Adobe
Arbortext
IADS
CAD
CMS
EMS NG
Excel
HIPPA
HTML
IADS
M-IETM
ISO
Microsoft Office Suite
MIL STD
Oxygen
Power Point
XML
kristinediamond.kd@gmail.com
Clawson, MI 48017
With over a decade of experience as a Senior Technical Writer and Program Manager, managing programs and processes to develop complex materials accessible to both technical, and non-technical audiences. My strengths include effective program management, technical instruction, process development, and clear communication of engineering change proposals (ECPs). Through strong team coordination I have consistently met expectations of deliverables fulfilling customer and program requirements.
Organizing and overseeing validation and verification events, crafting technical instructions and operating manuals, authoring and editing in SGML and XML, creating illustrations, and publishing technical documentation that adheres to program guidelines and quality standards. Successful collaboration with customers, subject matter specialists, and engineering teams to maintain an excellent record of time management, managing multiple programs, on schedule and within budget.
I am well-versed in MIL-STD, HIPAA, and ISO regulations, and maintain a high level of security and confidentiality in all aspects of my work.
Computer Skills: Oxygen, XML, IADs, Adobe Pro, Office Pro, Excel, Arbortext, Oracle, CMS, EMS NG, Sharepoint, Team Center, Contenta, AutoCAD, FrameMaker, EPDM, EDVS, Haystack, WebFLIS, along with various software and media skills.
Core Skills
Technical Program Management
Production Implementation & Support
Cross-Functional Team Leadership
Customer Program Ownership
Engineering Change Management
Program Scheduling, Milestones & Timelines
Risk Identification & Mitigation
KPI Tracking & Program Reporting
Validation & Verification
Quality Management & Compliance
Customer Communication & Technical Presentations
Cost Tracking & Continuous Improvement
Documentation & Technical Data Management
Safety team member, mentor for summer interns, new employee ambassador. Familiar with all aspects of daily business operations, office protocol and equipment. Internet and multi-media skills with high-level confidentiality.
Two Years of involvement as an Operation Manager of a non-profit venture to promote awareness and charities in the city of Detroit. Provided technical support for administration in all aspects of daily business operations, staff scheduling, employee training, vendor accounts, payroll, database management and weekly report analysis.
Administrative support and customer service in a medical environment as advocate for cancer patients in treatment. Patient advocate, medical verification, research and documentation. High level of confidentiality according to HIPPA guidelines and ISO compliance.
I support and participate in the revival of Detroit, diversity and inclusion, education of our youth, the protection of our planet's resources, and humane treatment for animals.
My work ethic is unshakeable. I work hard to lead by example with professionalism and positivity, and strive to cultivate teamwork, efficiency, and reliability.
Thank you for visiting my website.
