UX Designer and Product Manager with 20 years of experience working on Business Analytics, Business Intelligence, Data Management, and Data Visualization software on desktop, web, mobile, and SaaS platforms.
Principal UX Designer - Domotz Sept 2024 - Present
Design Lead: Topology Mapping, Templates, Onboarding
UX Research Lead: Research on the Domotz product and developed Best Practices for User Testing procedures
Discovery, Wire-framing, Prototyping, and Delivery of the final Design for multiple SaaS and Mobile products
Worked with Cross Functional teams and Leadership to bring the strategic vision to a finished product
Created the Persona Library adopted company wide
Lead for creating the UX Component Library and defining out Design Standards
Staff UX Designer - LogicMonitor Jan 2020 - Jan 2024
Design Lead: Topology Mapping, Netflow, Advanced Queries, Alert Analytics, and AIOps
UX Research Lead: Research on the LM product and developed Best Practices for User Testing procedures
Discovery, Wire-framing, Prototyping, and Delivery of the final Design for multiple SaaS and Mobile products
Worked with Cross Functional teams and Leadership to bring the strategic vision to a finished product
Created the Persona Library adopted company wide
Created the Journey Map template used by all UX Designers and a library where such content was stored
Contributor to the LM Component Library
Mentorship of Junior Designers and Interns
Principal UX Designer - Blackbaud Sept 2018 - Jan 2020
Design Lead: Business Intelligence, Data Visualization, Advanced Queries, and Data Reporting tools
Discovery, Wire-framing, Prototyping, and Delivery of the final Design for multiple SaaS and Mobile products
Added editable grids, standardized filters, and graphing components to the Blackbaud's Sky UX Component Library
Presenter on UX and Design Issues at the Blackbaud Customer Conference
Mentorship of Junior Designers and Co-Organizer of Design Group Onsites
Product Manager/Senior UX Designer - Accruent June 2016 - Sept 2018
Product owner of the VFA Capital Planning and Facility Condition Assessment suite ($30Million in annual revenues)
Dual role as Product Manager and UX Designer, other duties included Technical Writer, Market Analytics, and Release Manager
Product Manager for two development teams spread across 8 different locations and 4 different counties
Oversaw over 20 updates and new feature releases of multiple products
Designed and developed new Analytics and Reporting features
Designed and developed cross-product integration features
Set product strategy with input from customers, marketing, and leadership
Direct communication with customers to share new design direction, demonstrate new features, capture specific needs, address concerns, and to avoid churn
Reduced technical debt and backlog by more than 50%
Created a new pricing scheme used as a model for all other Accruent products
Negotiated multi-year contracts with venders and providers
Worked with Mergers and Acquisitions to research a multi-national acquisition
Assisted in helping acquired product teams integrate their processes and products into Accruent
Senior UX Designer - Accruent June 2015 – June 2016
Design Lead: Facilities Management, Capital Planning, Cross Product Analytics, and Dashboards
Designed SaaS, Mobile, Responsive, and Dashboard applications
Created procedures and schedules for continuous UX testing of all company products
Concept designs and prototypes used to secure company investment in UX and Data Analytics
Authored the company design standard
Created an educational program for the Design team to share new ideas and learn about trends in the Design field
Developed a feedback portal with Support to collect direct feedback from customers
Advisory UX Designer - IBM Oct 2010 to Mar 2015
Design Lead: IBM/SPSS Business Analytics (annual revenues in excess of $150 million)
Team Lead for a UX Research initiative that involved 1000s of IBM customers and partners
Team Lead for Cross product initiatives across all of IBM BA/BI, including Watson Analytics and Cognos
Awarded for my work on Cross Product Designs and Collaboration
Involved in every aspect of the product life, from ideation and marketing to sales and training
Senior Software Designer - SPSS Dec 1998 to Oct 2010
Design Lead: SPSS Statistics, AnswerTree, SmartViewer WebServer, and others
Team Lead and Usability Researcher for all SPSS products and authored standards of practice for UX testing
Authored the Standards of Practice for UX Design team that defined the standard design methodologies and patterns
Performed beta tests and customer surveys involving 1000s of customers, including customer communications and analysis of the results
Persona Library - LogicMonitor 2023 - 2024
Created the LogicMonitor Persona, Journey Map, and Workflow Library that was adopted throughout the company
Conducted the foundational research with customers to define who our primary users were
Collaborated with Sales, Marketing, Customer Success, and Consulting to validate and categorize the personas
Presented the personas to company leadership and to the company as whole to boost adoption
UX Research - LogicMonitor 2022 - 2024
Lead UX Researcher for the LogicMonitor Product team
Performed Foundational research using qualitative and quantitative methods
Performed '3rd Party' evaluations and validations of recent releases to test adoption and user impressions
Created testing procedures for the UX Design team and conducted training on research best practices
Services - LogicMonitor 2022 - 2024
Lead designer for Insight Services (utility for monitoring devices as a group based on business requirements)
Completely redesigned the Services setup and monitoring features
Collaborated with Customer Success Managers and Sale Engineers to identify major requirements
Synthetics - LogicMonitor 2021 - 2022
Lead designer the Synthetics data collection tools within LogicMonitor
Integration with Selenium "event recording" software used to conduct test of website stability
AI Ops - LogicMonitor 2021
Lead designer the AI Ops tools within LogicMonitor
Redesign of existing AI product to enhance usability and clarity of complex AI concepts
Designed dashboards, onboarding procedures, and query tools of the AIOps product
Topology - LogicMonitor 2020 - 2022
Lead designer on network mapping features within LogicMonitor
Performed competitive analysis, heuristical analysis, and user research to identify areas of needed improvement
Identified the primary use cases and redesigned the user experience to better fit the customer needs
Worked closely with visual designers to make Topology maps more attractive and visually clearer
Netflow - LogicMonitor 2020 - 2022
Lead designer on the HTTP Traffic monitoring tools within LogicMonitor
Redesigned overall experience of the Traffic tools based on user testing and heuristical analysis
New Look and Feel utilizing the LogicMonitor Component Library
Alert Analytics - LogicMonitor 2020-2024
Lead designer of tools to help users manage large numbers of device status notifications and warnings
Worked with strategic leadership to create multiple concepts
Performed extensive side-by-side user testing of different concept to identify the most successful
Worked closely with Development team and shepherded the design through implementation
Sky Reporting and Lists - Blackbaud 2019-2020
Lead designer on the Business Intelligence and Database Query tools used by all Blackbaud products
Designed all new Filtering and Query tools for Blackbaud's CRM product
Designed reporting and dashboard utilities used in multiple different products
Performed user research using Mixpanel data and survey tools to better understand the usage patterns
Standard Charts - Blackbaud 2018-2020
Proposed and shepherded new project to add a chart library to the Blackbaud Sky UX component library
Researched the needs of our current products to determine the needs and scope of a chart library
Worked with engineering team to develop the library, including tools to create new charts in the future
Editable Grids - Blackbaud 2018-2019
Proposed and shepherded project to add editable grids to the Blackbaud Sky UX component library
Formed a multiple disciplinary team test different technologies and designs
Presented the final conclusions to leadership and had the new component adopted as a company wide standard
Outcomes and Grantmaking - Blackbaud 2018-2019
Enterprise application used by non-profit organizations to manage the grant applications and track success
Worked on the project from ideation through final design and implementation
Updated the legacy UI to the latest Blackbaud Sky UX design standards
Engaged in multiple discovery efforts, including site visits and calls
Mentored junior designers on the project
VFA - Accruent 2015 - 2018
Enterprise application for Capital Planning, Facility Condition Assessment, and Financial Forecasting
SaaS and web based frameworks
Oracle database and Cognos Analytics
Designed the next generation of VFA Facility
Designed the next generation of VFA Auditor for mobile
Product ownership, strategy, roadmap, and development planning for the entire VFA suite
TMS and TMS Mobile - Accruent 2015 - 2016
Computerized Maintenance Management System
SaaS and web based frameworks
Designed the next new generation TMS mobile product
Tower Portal - Accruent 2016
Consumer facing framework for mobile service providers to rent space and equipment on cell towers
Worked are part of a team of designers and frequent engagement with customer (Customer Funded Development)
Interacted daily with the development team
Integrated Executive Dashboard - Accruent 2015-2016
Proof of concept for a new integration tool for multiple Accruent products.
Engaged with customers and stakeholders to gather requirements and confirm the design direction.
Final POC became the basis of a new product and new investment.
IBM/SPSS Statistics - IBM/SPSS 2005 – 2015
Lead designer and Product Owner data management, data analysis, predictive modeling, and data visualization.
Desktop and client-server framework.
Tools for mobile and web based analytics, visualizations, and publishing.
Lead designer through "Blue Washing" process after acquisition by IBM.
Designs for advanced statistics procedures, data visualizations, and data tools and utilities.
ModelViewer - SPSS 2003 – 2006
Interactive model visualization components for tree, cluster, neural network, and association models.
Design and strategic lead for the project.
Components were consumed by multiple SPSS products, including SPSS Statistics and SPSS Modeler.
AnswerTree - SPSS 2001 – 2003
Desktop application for creating, running, and pruning of CART and CHAID tree models.
Complete redesign of the product to better meet customer needs.
Lead designer and product owner.
SmartViewer Web Server - SPSS 1998 – 2002
Portal and repository for analytical results, analyses, and other documents.
Requirements gathering and designs.
1991 - 1997 University of Texas, Austin
Masters, Experimental Psychology
Coursework on Statistics, Cognitive Science, Computer Science
1985 - 1989 University of Colorado, Boulder
BA, Psychology