Proceedings

Conference Proceedings

[28] Liberato, P., Sousa, B. B., Brito, M., Liberato, D., & Santos, J. D. (2026) Film Tourism and the Image of Destination: Preliminary impacts on Host Communities. In Fernando Luís Almeida, José Carlos Morais and José Duarte Santos (Eds.), Business Sustainability: Innovation in Entrepreneurship & Internationalisation - Proceedings of ISPGAYA 2024 (vol II) (pp. 363-373). Proceedings of ISPGAYA International Congress 2024, 24-25 October 2023, Vila Nova de Gaia, Portugal. Springer Cham. Springer Cham.

[27] Guedes, M. R., Delgado, C., Pires, P. B., & Santos., J. D. (2026) E-Commerce During and After the Pandemic - Determinants of Customer Satisfaction with Sustainable Logistics Service Quality in the Clothing Industry. In Fernando Luís Almeida, José Carlos Morais and José Duarte Santos (Eds.), Business Sustainability: Innovation in Entrepreneurship & Internationalisation - Proceedings of ISPGAYA 2024 (vol II) (pp. 219-232). Proceedings of ISPGAYA International Congress 2024, 24-25 October 2023, Vila Nova de Gaia, Portugal. Springer Cham. Springer Cham.

[26] Arantes, L., Sousa, B. B., & Santos, J., D. (2026) AI Literacy in Portuguese-Speaking Contexts: Validation of a Comprehensive Assessment Tool. In Fernando Luís Almeida, José Carlos Morais and José Duarte Santos (Eds.), Business Sustainability: Innovation in Entrepreneurship & Internationalisation - Proceedings of ISPGAYA 2024 (vol I) (pp. 271-289). Springer Cham. https://doi.org/10.1007/978-3-031-99147-9_16

[25] Correia, P., Santos, J. D., Sousa, B. B., & Pires, P. B. (2025). The Use of LinkedIn Company Page by the Portuguese Pharmaceutical Sector. In José Luís Reis, Marc K. Peter, Luís Paulo Reis, Maria Teresa Tiago (Eds.), Marketing and Smart Technologies (pp. 575-590). Proceedings of ICMarkTech (International Conference on Marketing and Technologies) 2024, 5-7 December 2024, Ponta Delgada, Portugal. Smart Innovation, Systems and Technologies, vol. 439. https://doi.org/10.1007/978-981-96-3081-3_37 [Scopus].

[24] Pires, P. B., Santos, J. D., de Brito, P. Q., & Delgado, C. (2025). Transversal Digital Marketing Curriculum Design. In José Luís Reis, Luís Mendes Gomes, Zorica Bogdanović, José Paulo Marques dos Santos (Eds.), Marketing and Smart Technologies (pp. 335-347). Proceedings of ICMarkTech (International Conference on Marketing and Technologies) 2024, 5-7 December 2024, Ponta Delgada, Portugal. Smart Innovation, Systems and Technologies, vol. 438. https://doi.org/10.1007/978-981-96-3077-6_20 [Scopus].

[23] Pires, P. B., Santos, J. D., & Brito, P. Q. (2025). Integration of online communication channels and online consumer behavior. In José Luís Reis, Marc K. Peter, Luís Paulo Reis and Zorica Bogdanovic (Eds.), Marketing and Smart Technologies (pp. 491-505). Proceedings of ICMarkTech (International Conference on Marketing and Technologies) 2023, 30 November - 2 December 2023, Praga, Czech Republic. Smart Innovation, Systems and Technologies, vol. 393. https://doi.org/10.1007/978-981-97-3698-0_33 [Scopus].

[22] Rodrigues, A. C., Pires, P. B., Delgado, C., & Santos, J. D. (2024). Buying Considerations of Environmentally Friendly Cosmetics. In Fernando Luís Almeida, José Carlos Morais and José Duarte Santos (Eds.), Digital sustainability: inclusion and transformation - Proceedings of ISPGAYA 2023 (pp. 463-476). Proceedings of ISPGAYA International Congress 2023, 26-27 September 2023, Vila Nova de Gaia, Portugal. Springer Cham. https://doi.org/10.1007/978-3-031-57650-8_31 [Scopus].

[21] Rosa, A., Sousa, B., Liberato, P., & Santos, J. D. (2024). Citybranding: Generation of brands in the cities of Mindelo and Praia – Cape Verde. In Fernando Luís Almeida, José Carlos Morais and José Duarte Santos (Eds.), Digital sustainability: inclusion and transformation - Proceedings of ISPGAYA 2023 (pp. 451-461). Proceedings of ISPGAYA International Congress 2023, 26-27 September 2023, Vila Nova de Gaia, Portugal. Springer Cham. https://doi.org/10.1007/978-3-031-57650-8_30 [Scopus].

[20] Prisco, M., Pires, P. B., Delgado, C., & Santos, J. D. (2024). Understanding the Constructs Related to Customer Experience in Online Stores. In Fernando Luís Almeida, José Carlos Morais and José Duarte Santos (Eds.), Digital sustainability: inclusion and transformation - Proceedings of ISPGAYA 2023 (pp. 431-450). Proceedings of ISPGAYA International Congress 2023, 26-27 September 2023, Vila Nova de Gaia, Portugal. Springer Cham. https://doi.org/10.1007/978-3-031-57650-8_29 [Scopus].

[19] Martins, A., Sousa, B., Liberato, D., Santos, J. D., & Liberato, P. (2024). Diversity in tourism demand and the revisiting of sustainable and pilgrimage destinations: an approach to the Ways of St. James. In Fernando Luís Almeida, José Carlos Morais and José Duarte Santos (Eds.), Digital sustainability: inclusion and transformation - Proceedings of ISPGAYA 2023 (pp. 295-304). Springer Cham. https://doi.org/10.1007/978-3-031-57650-8_19 [Scopus].

[18] Pires, P. B., & Santos, J. D. (2024). Artificial Neural Networks and Discrete Choice Models: Comparing and Contrasting. In José Luís Reis, Jiří Zelený, Beáta Gavurová and José Paulo Marques dos Santos (Eds.), Marketing and Smart Technologies (pp 57-71). Proceedings of ICMarkTech (International Conference on Marketing and Technologies) 2023, 30 November - 2 December 2023, Praga, Czech Republic. Smart Innovation, Systems and Technologies, vol. 386. Springer. https://doi.org/10.1007/978-981-97-1552-7_5 [Scopus].

[17] Rosendo, B., Sousa, B., & Santos, J. D. (2023). Sustainability and Corporate Social Responsibility (CSR) in the Portuguese Tourism Context: a Preliminary Study. In Fernando Luís Almeida, José Carlos Morais and José Duarte Santos (Eds.), Multidimensional Sustainability: Transitions and Convergences - Proceedings of ISPGAYA 2022 (pp. 463-470). Proceedings of ISPGAYA International Congress 2022, 29-30 September 2022, Vila Nova de Gaia, Portugal. Springer Cham. https://doi.org/10.1007/978-3-031-24892-4_31 [Scopus].

[16] Pereira, I. V., Araújo, J., & Santos, J. D. (2023). The relationship between corporate social responsibility and customer satisfaction: literature review. In Fernando Luís Almeida, José Carlos Morais and José Duarte Santos (Eds.), Multidimensional Sustainability: Transitions and Convergences - Proceedings of ISPGAYA 2022 (pp. 269-283). Proceedings of ISPGAYA International Congress 2022, 29-30 September 2022, Vila Nova de Gaia, Portugal. Springer Cham. https://doi.org/10.1007/978-3-031-24892-4_18 [Scopus].

[15] Caldeira, C., Pereira, D., Santos, J. D., Guimarães, C., & Almeida, F. (2023). Relevance and Characteristics of Responsible Innovation Assessment Tools. In Fernando Luís Almeida, José Carlos Morais and José Duarte Santos (Eds.), Multidimensional Sustainability: Transitions and Convergences - Proceedings of ISPGAYA 2022 (pp. 185-199). Proceedings of ISPGAYA International Congress 2022, 29-30 September 2022, Vila Nova de Gaia, Portugal. Springer Cham. https://doi.org/10.1007/978-3-031-24892-4_11 [Scopus].

[14] Oliveira, R., Pereira, I. V., Santos, J. D., Torres, A., & Pires, B. P. (2023). Online shopping experience on satisfaction and loyalty on Luxury Brand Websites. In José Luís Reis, Marc K. Peter, José António Varela González and Zorica Bogdanović (Eds.), Marketing and Smart Technologies (pp. 757-769). Proceedings of ICMarkTech (International Conference on Marketing and Technologies) 2022, 1-3 December 2022, Santiago de Compostela, Spain. Smart Innovation, Systems and Technologies, vol. 337. Springer. https://doi.org/10.1007/978-981-19-9099-1_52 [Scopus].

[13] Torres, A., Pilar, P., Santos, J. D., Pereira, I. V., & Pires, B. P. (2023). Analyzing Driving Factors of User-generated Content on YouTube and its Influence on Consumers Perceived Value. In José Luís Reis, Marc K. Peter, José António Varela González and Zorica Bogdanović (Eds.), Marketing and Smart Technologies (pp. 683-696). Proceedings of ICMarkTech (International Conference on Marketing and Technologies) 2022, 1-3 December 2022, Santiago de Compostela, Spain. Smart Innovation, Systems and Technologies, vol. 337. Springer. https://doi.org/10.1007/978-981-19-9099-1_47 [Scopus].

[12] Passos, M. C., Santos, J. D., & Pereira, V. I. (2022). Marketing mix and Online communication for sustainable marketing of textile fashion: a case study. In Proceedings of ICABM2022 International Conference of Applied Business and Management (pp. 435-441), 14th-15th July 2022, Oporto, Portugal.

[11] Neves, N., Sá, S., Monteiro, J. C., Santos, J., Lourenço, J., & Morais, J. C. (2022). Higher education institutions accessibility: a comparative analysis of access to content on institutional sites. In Proceedings of EDULEARN22 Conference (pp. 5945-5950), 4th-6th July 2022, Palma, Spain. https://doi.org/10.21125/edulearn.2022.1396

[10] Lourenço, J., Sá, S., Santos, J., Neves, N., Monteiro, J. C., & Morais, J. C. (2022). Results of the evaluation of curricular units in the area of mathematics in higher education courses: a pre and post covid 19 comparative study. In Proceedings of EDULEARN22 Conference (pp. 5473-5477), 4th-6th July 2022, Palma, Spain. https://doi.org/10.21125/edulearn.2022.1292

[9] Morais, J., Lourenço, J., Santos, J., Monteiro, J., Neves, N., & Sá, S. (2022). Conceptions on higher education professors about use of technologies in the learning process: a comparative study. In Proceedings of INTED2022 Conference (pp. 3775-3784), 7th-8th March 2022, Palma, Spain. https://doi.org/10.21125/inted.2022.1048

[8] Lourenço, J., Morais, J., Monteiro, J., Santos, J., Neves, N., & Sá, S. (2022). Conceptions on higher education students about use of technologies in the learning process: a comparative study. In Proceedings of INTED2022 Conference (pp. 3721-3730), 7th-8th March 2022, Palma, Spain. https://doi.org/10.21125/inted.2022.1038

[7] Morais, J. C., Monteiro, J., Santos, J. D., Soveral, L. A., Neves, N., & Sá, S. (2021). Distance Learning: Learning Seen by Higher Educations Students Under Covid 19. In L. Gómez Chova, A. López Martínez, and I. Candel Torres (Eds.), EDULEARN21 – Proceedings 13th annual International Conference on Education and New Learning Technologies (pp. 2881-2885), 5-6 of July, 2021. https://doi.org/10.21125/edulearn.2021.0621 [Web Of Science].

[6] Morais, J. C., Monteiro, J., Santos, J. D., Soveral, L. A., Neves, N., & Sá, S. (2021). Distance Learning: Teaching Seen by Higher Educations Professors Under Covid 19. In L. Gómez Chova, A. López Martínez and I. Candel Torres (Eds.), EDULEARN21 – Proceedings 13th annual International Conference on Education and New Learning Technologies (pp. 2870-2873), 5-6 of July, 2021. https://doi.org/10.21125/edulearn.2021.0619 [Web Of Science].

[5] Santos, J. D., Almeida, F., & Monteiro, J. A. (2013). The level of technology on Social Customer Relationship Management. International Conference on Marketing and Consumer Behaviour (ICMC), 16 e 17 de maio de 2013, Porto.

[4] Santos, J. D., & Castelo, J. P. (2010). As dimensões formulação, filosofia, melhores práticas, organização e recursos humanos, processos e tecnologia na adopção de uma estratégia de CRM. XX Jornadas Luso-Espanholas de Gestão Científica, 4 e 5 de fevereiro de 2010, Instituto Politécnico de Setúbal, Setúbal.

[3] Santos, J. D., & Castelo, J. P. (2009). A gestão de métricas como uma boa prática na adopção de uma estratégia de CRM (pp. 192-198). Atas do XI Seminário Luso-Espanhol de Economia Empresarial, 12 e 13 de novembro de 2009, Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve, Faro.

[2] Monteiro, J. A., & Santos, J. D. (2009). Mobile office CRM: um estudo exploratório de dimensões e funcionalidades disponibilizadas à automatização da força de vendas. 9ª Conferência da Associação Portuguesa de Sistemas de Informação (CAPSI), 28-30 de outubro de 2009, Viseu.

[1] Lourenço, J. M., & Santos, J. D. (2009). Tecnologias emergentes no m-CRM. In A. Rocha, F. Restivo, L. P. Reis & S. Torrão (Eds.), Sistemas e Tecnologias de Informação (pp. 773-777). Atas da 4ª Conferência Ibérica de Sistemas e Tecnologias de Informação (CISTI), 17 a 20 de junho de 2009, Póvoa de Varzim. Braga: Associação Ibérica de Sistemas e Tecnologias de Informação. [Scopus].