(1) project management

1) new feature implementation project

• title: Website V2

• client: Club Med [located in Singapore]

• problem: client's 9 Asia-pacific sites need to be improved for better user experience and usability

• platform: responsive website (optimized for desktop, mobile and tablet)

  • my role and contribution: project manager (21% of M/M); feature suggestion, QA, and communication among client, PMO, designer and developer 

• my approach

  • discover

    • context awareness: read proposal and sync-up with related project managers to understand project context

• • • benchmark: researched client's competitor web services in the same and different industries to benchmark good practices

• • define

    • PM communication: created a live spreadsheet (i.e., Google Sheets) for real-time, transparent communication on 15 feature ideations

      • (1) to sync-up with client regarding priority, project progress, QA status

      • (2) to communicate with designer and developer to reach internal consensus

      • (3) to receive client's content

  • develop: 

    • PM communication

      • via Google Sheets/Basecamp (a web-based project management tool) for project management

      • via daily scrum meetings

      • sync'ed up with developer regarding yesterday's development, plan for today, and questions 

        • explained features if needed 

    • QA: conducted QA on main browsers of desktop, mobile and tablet devices

  • deliver: 

    • PM communication: updated feature delivery on prod server and received validation via Basecamp/Google Sheets  

• result: 

• • sample: one feature out of fifteen

    • sample of actual web page

• impact: 

  • client was happy with my project management due to shared doc for transparent communication (c.f., no metrics was used to measure success of the new feature implementations) 

  • users received more user-friendly features than original designs

2) UX proposal project (personalization)

• title: Mobile Renewal

• client: adidas Korea  

• problem: client needed a revamped e-commerce mobile site complying with requirements (e.g., optimized shopping and marketing platform, localized but following global design guideline and many more) 

• platform: mobile website

  • my role and contribution: UX manager and UI designer (UX: 80%; UI: 100%); main benchmark research, UI design, and direction on GUI design 

• impact: client responded positively regarding my personalization idea and competitive analysis

• side note: didn't win but received many gifts (notable fact: first-time Asiance Korea receiving gifts after losing a pitch competition)