February 1, 2024

Potential Signup Issue

Hello Ghost Train Runners!

Did you sign up for Ghost Train on January 27th within the first hour that signups opened?  What a wild ride!  Congratulations on breaking the Internet and our signup site a little bit!  I know many of you had issues with the site being slow and taking a while to refresh areas such as the participants list.  I did also!  Thank you for being amazing and for being a part of our small town race that raises funds for the local trails, and for being patient as UltraSignup caught up with the volume.

The reason I'm emailing you is that two people have reached out to me indicating that their credit cards were double charged.  Obviously we are a fundraiser, but this is not the way we want to raise funds!!  I suspect this is an extremely infrequent problem, but where there are two cases of this, there may be more.

If this is not you - please forgive the email!  However, I'd rather be up front and transparent about a potential issue and have it be a non-issue for you than vice-versa.

If this IS you - I've been in touch with UltraSignup and I can't help resolve these cases.  Unfortunately, you need to contact UltraSignup directly.  I sincerely apologize for your need to take action!  Personally I wish I could do the work to identify any issues and resolve them for you, but I can't in this case.  I have put together a quick page on the web site with instructions on how to contact UltraSignup.  They have great customer service.  Honestly.  Reach out right away and I'm sure they'll take good care of you.  Here are the instructions:

https://sites.google.com/site/ghosttrainrailtrailrace/usu-double-charge?authuser=0

On a separate note, if you know anyone who wants to run any of our races, especially the 30-Hour Ultramarathon, please tell them to get on the waitlist ASAP.  I feel that 2024 may be the first year that not everyone makes it in off the waitlist, so get on early to increase your chances, and to reduce the indigestion and anxiety related stomach problems in September and October!

We're super mega wicked excited to put on an amazing event for you this year!  Stay safe, train hard, and we will see you in October!

Rob Fiero

Ghost Train Race Director

P.S. - You can find copies of all emails sent to runners on our web site!