Policies

Session Policy

We value the time and effort you are putting into your personal health. Our trainer will make every effort to be on time and act professionally. If we need to cancel a session for any reason, you will not be charged for the missed session and it will be added on to the end of your package for free.

Cancellation Policy

Please make every effort to cancel sessions by 5pm the day before your session.

If you have purchased a package, canceled sessions that we have received notification of by 5pm the day before will be added on to the end of your package for free.

We understand that emergencies happen therefor every client is allowed one short-notice cancellation. You will not be charged for the missed session and if you have purchased a package it will be added on to the end of your package for free. All subsequent short notice cancellations will result in being charged for the missed session. No shows are not eligible for the free short-notice cancellation. We MUST receive a phone call before your session.

Refund Policy

We strive to meet the goals of our clients, however if for any reason you are not satisfied with our services or need to cancel a package we will refund you for services not yet rendered.

If you have paid for a package in full, you will be refunded for unused sessions and services minus the discounts obtained for purchasing a package. To calculate your refund multiply the single session price by how many sessions you have had and subtract that amount from the package price you paid.

Fuel and Maintenance Surcharge Policy

Due to rising gas prices a fuel surcharge of .25cents a mile will be applied to your bill. This charge is not only for fuel, but is used to ensure we are able to provide dependable services to you, our clients. Vehicular maintenance ensures we arrive safely and in a timely manner.

Convenience Fee

We are able to accept payment via all major credit cards (American Express, Visa, Master Card and Discover). However, due to the added cost of safely and securely processing your payments a charge of 3% per credit card transaction will be added to your bill.