Sunil's Research

Articles

Full text of research articles may be available from here: https://terpconnect.umd.edu/~smithas/ 

Webpage for publications with doi link wherever applicable

1. Pan, Y., Mithas, S., Hsieh, J. J. P.-A., and Liu, C.-W. 2023. "Do Risk Preferences Shape the Effect of Online Trading on Trading Frequency, Volume, and Portfolio Performance?," Journal of Management Information Systems (Forthcoming)

2. Kude, T., Foerderer, J., Mithas, S., & Heinzl, A. (2023). How Deadline Orientation and Architectural Modularity Influence Software Quality and Job Satisfaction. Journal of Operations Management, Accepted

3. Malgonde, O., Saldanha, T., & Mithas, S. (2023). On Resilience in Open Source Software Community: How Pandemic and Unemployment Shocks Influence Contributions to Others’ and Own Projects. MIS Quarterly (47:1), pp. 361-389

4. Mithas, S., Chen, Z.-L., Saldanha, T., and Silveira, A. D. O. 2022. "How Will Artificial Intelligence and Industry 4.0 Emerging Technologies Transform Operations Management? ," Production and Operations Management (31:12) pp. 4475-4487 https://doi.org/10.1111/poms.13864   pdf 

5. Mithas, S., Chen, Y., Lim, Y., and Silveira, A. D. O. 2022. "On Causality and Plausibility of Treatment Effects in Operations Management Research," Production and Operations Management (31:12), pp. 4558-4571 https://doi.org/10.1111/poms.13863  (pdf)

6. Saldanha, T., Mithas, S., Khuntia, J., Whitaker, J. W., and Melville, N. P. 2022. "How Green IT Standards and Strategies Influence Performance: Role of Environment, Cost and Dual Focus," MIS Quarterly (46:4), pp. 2367-2386

7. Mithas, S., Chen, Y., Liu, C., and Han, K. 2022. "Are Foreign and Domestic Information Technology Professionals Complements or Substitutes?," MIS Quarterly (46:4), pp. 2351-2366

8. Tafti, A., Rahmati, P., Mithas, S., & Krishnan, M. S. (2022). How Human Resource and IS Practices Amplify the Returns on IT Investments. Journal of the Association for Information Systems, 23(5), 1150-1183. https://doi.org/10.17705/1jais.00758

9. Mithas, S., Xue, L., Huang, N., and Burton-Jones, A. 2022. "Editor’s Comments: Causality Meets Diversity in Information Systems Research," MIS Quarterly (46:3), pp. iii-xviii pdf

10. Van Riel, A. C. R., Andreassen, T. W., Lervik-Olsen, L., Zhang, L., Mithas, S., and Heinonen, K. 2021. "A customer-centric five actor model for sustainability and service innovation," Journal of Business Research (136:Nov), pp. 389-401 pdf

11. Saldanha, T., Mariadoss, B. J., Wu, M., and Mithas, S. 2021. "How Information and Communication Technology Shapes the Influence of Culture on Innovation: A Country-level Analysis," Journal of Management Information Systems (38:1), pp. 108-139 pdf

12. Rahmati, P., Tafti, A., Mithas, S., and Sachdev, V. 2021. "How Does Positioning of Information Technology Firms in Strategic Alliances Influence Returns to R&D Investments?," Journal of the Association for Information Systems (22:2), pp. 383-417 pdf

13. Xue, L., Mithas, S., and Ray, G. 2021. "Commitment to IT investment plans: The interplay of real earnings management, IT decentralization and corporate governance," MIS Quarterly (45:1), pp. 193-224 

14. Khuntia, J., Mayya, R., Mithas, S., and Agarwal, R. 2021. "Managing Cellphone Services for Customer Satisfaction: Evidence from the Base-of-the-Pyramid Markets," Production and Operations Management (30:2), pp. 418-450 pdf

15. Saldanha, T., Lee, D., and Mithas, S. 2020. "Aligning Information Technology and Business: The Differential Effects of Alignment During Investment Planning, Delivery, and Change," Information Systems Research (31:4), pp.1260-1281 pdf

16. Mithas, S., Hofacker, C., Bilgihan, A., Dogru, T., Bogicevic, V., and Sharma, A. 2020. "Information Technology and Baumol’s Cost Disease in Healthcare Services? A Research Agenda," Journal of Service Management (31:5), pp. 911-937 pdf

17.  Morgeson, F. V., Hult, G. T. M., Mithas, S., Keiningham, T. L., and Fornell, C. 2020. "Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling – Customer Loyalty Relationship," Journal of Marketing (84:5), pp. 79-99  pdf 

18. Saldanha, T., Sahaym, A., Mithas, S., Andrade Rojas, M. G., Kathuria, A., and Lee, H.-H. 2020. "Turning Globalization Liabilities Into Assets: IT-enabled Social Integration Capacity and Exploratory Innovation," Information Systems Research  (31:2), pp. 361-382 pdf 

19. Park, Y., and Mithas, S. 2020. "Organized Complexity of Digital Business Strategy: A Configurational Perspective," MIS Quarterly (44:1), pp. 85-127  (prepublication pdf)

20. Kude, T., Mithas, S., Schmidt, C. T., and Heinzl, A. 2019. "How Pair Programming Influences Team Performance: The Role of Backup Behavior, Shared Mental Models, and Task Novelty," Information Systems Research (30:4), pp. 1145-1163  (pdf)

21. Whitaker, J., Mithas, S., and Liu, C.-W. 2019. "Beauty is in the Eye of the Beholder: Toward a Contextual Understanding of Compensation for IT Professionals Within and Across Geographies," Information Systems Research (30:3), pp. 892-911 (pdf)

22. Sharma, P. N., Morgeson, F., Mithas, S., and Aljazzaf, S. 2018. "An Empirical and Comparative Analysis of E-Government Performance Measurement Models: Model Selection via Explanation, Prediction, and Parsimony," Government Information Quarterly (35:4), pp. 515-535 pdf

23. Foerderer, J., Kude, T., Mithas, S., and Heinzl, A. 2018. "Does Platform Owner's Entry Crowd Out Innovation? Evidence from Google Photos," Information Systems Research (29:2) ), pp. 444-460 (Winner of the “ISR Best Published Paper Award 2018”)  (pdf)

24. Khuntia, J., Saldanha, T., Mithas, S., and Sambamurthy, V. 2018. "Information Technology and Sustainability: Evidence from an Emerging Economy," Production and Operations Management (27:4), pp. 756-773 pdf

25. Huang, P., Tafti, A., and Mithas, S. 2018. "The secret to successful knowledge seeding," MIT Sloan Management Review (59:3), pp. 10-13, https://sloanreview.mit.edu/article/the-secret-to-successful-knowledge-seeding/

26. Huang, P., Tafti, A., and Mithas, S. 2018. "Platform Sponsor’s Investments and User Contributions in Knowledge Communities: The Role of Knowledge Seeding," MIS Quarterly (42:1), pp. 213-240

27. Ravichandran, T., Han, S., and Mithas, S. 2017. "Mitigating Diminishing Returns to R&D: The Role of Information Technology in Innovation," Information Systems Research (18:4), pp. 812-827 pdf

28. Khuntia, J., Mithas, S., and Agarwal, R. 2017. "How Service Offerings and Operational Maturity Influence the Viability of Health Information Exchanges," Production and Operations Management (26:11), pp. 1989-2005 pdf

29. Kim, K., Mithas, S., and Kimbrough, M. 2017. "Information Technology Investments, and Firm Risk Across Industries: Evidence from the Bond Market " MIS Quarterly (41:4), pp. 1347-1367 pdf

30. Mithas, S., Whitaker, J. W., and Tafti, A. R. 2017. "Information Technology, Revenues and Profits: Exploring the Role of Foreign and Domestic Operations," Information Systems Research (28:2), pp. 430-444 pdf

31. Hult, G.T.M., Morgan, N., Morgeson, F.V., Mithas, S., and Fornell, C. 2017. "Do managers know what their customers think of their firms' products and services and why?" Journal of Academy of Marketing Science (45:1), pp. 37-54  pdf

32. Saldanha, T., Mithas, S., and Krishnan, M. S. 2017. "Leveraging Customer Involvement for Fueling Innovation: The Role of Relational and Analytical Information Processing Capabilities," MIS Quarterly (41:1), pp. 267-286 pdf

33. Mithas, S., Krishnan, M. S., and Fornell, C. 2016. "Information Technology, Customer Satisfaction, and Profit: Theory and Evidence," Information Systems Research (27:1), pp. 166-181 pdf

34. Mithas, S., and Rust, R. T. 2016. "How Information Technology Strategy and Investments Influence Firm Performance: Conjecture and Empirical Evidence," MIS Quarterly (40:1), pp. 223-245  pdf

35. Lariviere, B., Keiningham, T. L., Aksoy, L., Yalcin, A., Morgeson, F. V., and Mithas, S. 2016. "Modeling Heterogeneity in the Satisfaction, Loyalty Intention and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Level," Journal of Marketing Research (53:1), pp. 91-109 pdf

36. Mithas, S., and Arora, R. 2015. "Lessons from Tata's Corporate Innovation Strategy," IEEE IT Professional (17:2), pp. 2-6 

37. Kim, K., Mithas, S., Whitaker, J., and Roy, P.K. "Industry-specific human capital and wages: Evidence from the business process outsourcing industry" Information Systems Research (25:3) 2014, pp 618-638 pdf

38. Sharma, R., Mithas, S., and Kankanhalli, A. "Transforming decision-making processes: A research agenda for understanding the impact of business analytics on organisations," European Journal of Information Systems (23:4) 2014, pp 433-441 pdf

39. Gillon, K., Aral, S., Lin, C.-Y., Mithas, S., and Zozulia, M. "Business Analytics: Radical Shift or Incremental Change?, Available at: http://aisel.aisnet.org/cais/vol34/iss1/13 (link is external)," Communications of the Association for Information Systems (34) 2014, pp 287-296 pdf

40. Han, K., and Mithas, S. "The Real Savings From IT Outsourcing, available at http://sloanreview.mit.edu/article/the-real-savings-from-it-outsourcing/," MIT Sloan Management Review (Winter) 2014

41. Srivastava, S.C., Mithas, S., and Jha, B. "What is your global innovation strategy?," IEEE IT Professional (15:6, Nov-Dec) 2013, pp 2-6

42. Mithas, S., Tafti, A.R., and Mitchell, W. "How a Firm’s Competitive Environment and Digital Strategic Posture Influence Digital Business Strategy," MIS Quarterly (37:2) 2013, pp 511-536

43. Tafti, A., Mithas, S., and Krishnan, M.S. "The Importance of IT-Enabled Flexibility in Alliances," MIT Sloan Management Review (54:3) 2013, pp 13-14

44. Han, K., and Mithas, S. "Information technology outsourcing and non-IT operating costs: An empirical investigation," MIS Quarterly (37:1) 2013, pp. 315-331

45. Tafti, A., Mithas, S., and Krishnan, M.S. "The Effect of Information Technology Enabled Flexibility on Formation and Market Value of Alliances," Management Science (59:1) 2013, pp. 207-225

46. Mithas, S. "Career Coach: Tips for boosting your digital IQ, available at http://www.washingtonpost.com/business/capitalbusiness/career-coach-tips-for-boosting-your-digital-iq/2012/06/29/gJQAkbejGW_story.html," in: Washington Post (Capital Business, 2 July 2012), Washington, DC, 2012

47. Mithas, S., Tafti, A.R., Bardhan, I.R., and Goh, J.M. "The impact of IT investments on profits," MIT Sloan Management Review (53:3) 2012, p 15

48. Mithas, S., Tafti, A.R., Bardhan, I.R., and Goh, J.M. "Information Technology and Firm Profitability: Mechanisms and Empirical Evidence," MIS Quarterly (36:1) 2012, pp. 205-224 (This paper also won "European Research Paper of the Year 2013 Award )

49. Morgeson, F.V., Van Amburg, D., and Mithas, S. "Misplaced Trust? Exploring the Structure of the E-Government-Citizen Trust Relationship," Journal of Public Administration Research and Theory (21:2) 2011, pp 257-283

50. Mithas, S., Ramasubbu, N., and Sambamurthy, V. " How Information Management Capability Influences Firm Performance," MIS Quarterly (35:1) 2011, pp 237-256

51. Morgeson, F.V., Mithas, S., Keiningham, T.L., and Aksoy, L. "An Investigation of the Cross-National Determinants of Customer Satisfaction," Journal of the Academy of Marketing Science (39:2) 2011, pp 198-215

52. Whitaker, J., Mithas, S., and Krishnan, M.S. "Organizational learning and capabilities for onshore and offshore business process outsourcing," Journal of Management Information Systems (27:3) 2011, pp 11-42

53. Mithas, S., and Lucas, H.C. "What is your digital business strategy?," IEEE IT Professional (Nov-Dec) 2010, pp. 4-6

54. Mithas, S., and Lucas, H.C. "Are Foreign IT Workers Cheaper? U.S. Visa Policies and Compensation of Information Technology Professionals," Management Science (56:5) 2010, pp 745-765. (Appeared as a lead research article)

55. Fornell, C., Mithas, S., and Morgeson, F.V. "The Economic and Statistical Significance of Stock Returns on Customer Satisfaction," Marketing Science (28:5) 2009, pp 820-825.

56. Morgeson, F.V., and Mithas, S. "Does E-Government Measure up to E-Business? Comparing End-User Perceptions of U.S. Federal Government and E-Business Websites," Public Administration Review (69:4) 2009, pp 740-752

57. Mithas, S., and Krishnan, M.S. "From association to causation via a potential outcomes approach," Information Systems Research (20:2) 2009, pp 295-313

58. Fornell, C., Mithas, S., and Morgeson, F. "The statistical significance of portfolio returns," International Journal of Research in Marketing (26:2) 2009, pp 162-163

59. Mithas, S., Jones, J.L. and Mitchell, W. "Buyer intention to use Internet-enabled reverse auctions: The role of asset specificity, product specialization, and non-contractibility," MIS Quarterly (32:4) 2008, pp 705-724

60. Ramasubbu, N., Mithas, S., Krishnan, M.S., and Kemerer, C.F. "Work Dispersion, Process-Based Learning and Offshore Software Development Performance," MIS Quarterly (32:2) 2008, pp. 437-458

61. Mithas, S., and Krishnan, M.S. "Human Capital and Institutional Effects in the Compensation of Information Technology Professionals in the United States," Management Science, (54:3) 2008, pp. 415-428 (Appeared as a lead research article)

62. Ramasubbu, N., Mithas, S., and Krishnan, M.S. "High-tech, High-touch: The Effect of Employee Skills and Customer Heterogeneity on Customer Satisfaction with Enterprise System Support Services" Decision Support Systems (44:2) 2008, pp. 509-523

63. Bardhan, I.R., Mithas, S. and Lin, S. "Performance Impacts of Strategy, Information Technology Applications, and Business Process Outsourcing in US Manufacturing Plants," Production and Operations Management, (16:6) 2007, pp. 747-762

64. Whitaker, J., Mithas, S., and Krishnan, M.S. "A Field Study of RFID Deployment and Return Expectations, " Production and Operations Management, (16:5) 2007, pp. 599-612

65. Mithas, S. and Whitaker, J. "Is the World Flat or Spiky? Information Intensity, Skills, and Global Service Disaggregation," Information Systems Research, (18:3) 2007, pp. 237-259 (Appeared as a lead research article)

66. Mithas, S. and Jones, J.L. "Do Auction Parameters Affect Buyer Surplus in E-Auctions for Procurement? " Production and Operations Management (16:4) 2007, pp. 455-470 (Appeared as a lead research article)

67. Tafti, A., Mithas, S. and Krishnan, M.S. "Information Technology and Autonomy-Control Duality: Toward a Theory, " Information Technology and Management (8:2) 2007, pp. 147-166

68. Mithas, S., Ramasubbu, N., Krishnan, M.S. and Fornell, C. "Designing Websites for Customer Loyalty across Business Domains: A Multilevel Analysis," Journal of Management Information Systems (23:3) 2006, pp. 97-127

69. Bardhan, I.R., Whitaker, J. and Mithas, S. "Information Technology, Production Process Outsourcing and Manufacturing Plant Performance," Journal of Management Information Systems (23:2) 2006, pp 13-40 (Appeared as a lead research article)

70. Mithas, S., Almirall, D. and Krishnan, M.S. "Do CRM Systems Cause One-to-one Marketing Effectiveness?" Statistical Science (21:2) 2006, pp 223-233

71. Fornell, C., Mithas, S., Morgeson, F. and Krishnan, M.S. "Customer Satisfaction and Stock Prices: High Returns, Low Risk," Journal of Marketing (70:1) 2006, pp 3-14 (Appeared as a lead research article)

72. Mithas, S., Krishnan, M.S. and Fornell, C. "Why Do Customer Relationship Management Applications Affect Customer Satisfaction?" Journal of Marketing (69:4) 2005, pp 201-209.

73. Prahalad, C.K., Krishnan, M.S. and Mithas, S. "Customer Relationships: The Technology Customer Disconnect,"in: Optimize (December), 2002, pp. 63-70.

Books

• Mithas, S. Digital Intelligence: What Every Smart Manager Must Have for Success in an Information Age, (Amazon.com url link http://amzn.com/B01AJBDOPW) Finerplanet, North Potomac, MD, 2016 (revised edition)

  • [This book is adapted, retitled and published for the Indian Subcontinent in 2016 with a Foreword by F. Warren McFarlan, Here is a link to the Indian edition: Mithas, S. 2016. Digital Intelligence: What Every Smart Manager Must Have for Success in an Information Age (ISBN: 978-0670089079). New Delhi: Penguin Random House India]

• Mithas, S. Dancing Elephants and Leaping Jaguars: How to Excel, Innovate, and Transform Your Organization the Tata Way Finerplanet, North Potomac, 2014

  • [This book is adapted, retitled and published for the Indian Subcontinent in 2015 with a Foreword by Mr Ratan N. Tata, here is a link to the Indian edition: Mithas, S. 2015. Making the Elephant Dance: The Tata Way to Innovate, Transform and Globalize (available at http://www.amazon.in/dp/0670088285). New Delhi: Penguin Portfolio]

Other Links

Official webpage at USF is here

Full text of research articles may be available from here: https://terpconnect.umd.edu/~smithas/ 

Here is my SSRN author page that may have some working papers.

Here is a Computer Science Bibliography of my articles in computer science related journals and proceedings only (it may not include some management journals and proceedings).

Webpage for publications with doi link wherever applicable

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Revised 26 March 2023