Plan

What do they know?

Are they technical? If so, how technical?
- You might need to explain what a web browser is. Or, you might not.
What are their business expertise? Accounting? HR?
- This can help with creating analogies that illustrate a point.

What do they need to know?

Knowledge
- Are we documenting a Policy, Procedure, or Process?
  - Policy
    - What is the purpose?
    - What are we trying to prevent?
    - What are we trying to insure happens?
  - Procedure
    - What are the steps?
    - Is there a decision tree? If so, what are the criteria for each decision point?
  - Process
    - What are the inputs?
    - What changes, by whom, in what way?
    - What are the outputs?
Context
- How does this new functionality fit into the broader business?
- Does it replace or enhance a current function?

How will they be looking for the information?